Fetal Care Center Perinatal Access Representative

Nemours Children's Health; Wilmington (DE); Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Nemours Children's Health in Delaware is seeking a Perinatal Access Representative to manage NFCC phone lines, intakes, scheduling and insurance validation. You will collaborate with Fetal Therapy Nurse Coordinators, APPs, and physicians to guide families through the referral and scheduling process.

This role emphasizes trauma-informed communication, accurate EMR entries, and protecting patient information while supporting data quality initiatives.

Formación

• High school diploma required; associate degree preferred.
• 3-5 years of related experience.
• Experience handling PHI and data security.
• Strong communication and teamwork skills.

Responsabilidades

• Answers all incoming phone calls in real time and politely with trauma-informed approach.
• Schedules fetal imaging and prenatal consultations with sub-specialties.
• Timely documentation in EMR.
• Communicates with families about the referral process and next steps.
• Acquires maternal records for referrals.
• Distributes and confirms receipts of NFCC correspondence to referrers.
• Coordinates telehealth appointments for sub-specialty providers and families.
• Participates in departmental programs and demonstrates competency with Microsoft Office.

Conocimientos

Trauma-informed communication

EMR documentation

Phone screening

Scheduling

Educación

High school diploma

Associate degree preferred

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Descripción del empleo

Job Description

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions

• Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
• Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
• Timely documentation in electronic medical record (EMR).
• Communicates with families to ensure an understanding of the referral process.
• Acquires maternal records for all referrals.
• Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
• Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
• Contributes to data entry, the use of databases and responsible practices around the use of PHI.
• Participates in QI initiatives defined within the NFCC.
• Coordinates telehealth appointments for sub-specialty providers and families.
• Participates in and represents the Team in departmental programs and meetings.
• Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements

• High school diploma
• Associate degree preferred
• 3-5 years of job-related experience

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.