Patient Access Specialist

Nemours Children's Health; Jacksonville (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Nemours Children's Health seeks a Patient Access Specialist I in Jacksonville, FL to register patients, verify insurance, and collect balances at service time. The role ensures accurate demographics, benefits and forms, while supporting seamless patient encounters.

Ideal candidates have a high school diploma and 3+ months of healthcare or call center experience, with preferred bilingual English/Spanish and EPIC familiarity.

Qualifications

• High School Diploma required.
• Minimum three (3) months of experience.
• Medical Office or Call Center experience.
• Customer Service and Healthcare experience preferred.
• Bilingual (English/Spanish) preferred.
• EPIC experience preferred.

Responsibilities

• Check in/check out patients in a timely manner.
• Register patients and verify demographics and insurance information.
• Explain forms and collect patient responsibility at time of service.
• Schedule appointments per office policies.
• Verify benefits and create good faith estimates when applicable.
• Support Patient Financial Services as needed.

Skills

Customer service

Bilingual EN/SP

HIPAA compliance

Education

High school diploma

Tools

EPIC

Job description

Job Description

Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance benefits and determines financial responsibility by creating a good faith estimate when applicable. Meets or exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter. Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service.

• Ensures all financial assessments, eligibility, and benefits are accurate. Collects all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances.
• Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.
• Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.
• Understands HIPAA privacy rules and uses discretion when discussing patient related information that is confidential in nature as needed to perform duties.
• Resolves all patient accounts subject to departmental standards including clearing the various workqueues, as assigned, to ensure accuracy.
• Ability to cross cover registration functions to support the Patient Financial Services department as needed.
• Practices and displays Nemours’ Standards of Behavior while adhering to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments in a clear and respectful manner.
• Completes all mandatory training and education in a timely manner, as well as participates in huddles and/or department meetings as scheduled. Meets attendance requirements and maintains schedule flexibility as required. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
• Check in/check out patients in a timely manner.
• Schedule appointments according to office scheduling policies.
• All other duties as assigned by supervisor or manager.

Job Requirements

• High School Diploma required. Specialized (1 year of training beyond high school)
• Minimum three (3) months of experience required.
• Must have Medical Office or Call Center experience.
• Customer Service and Healthcare experience preferred.
• Bilingual (English/Spanish) preferred.
• EPIC experience preferred.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.