Fetal Care Center Perinatal Access Representative

Nemours-Children; Wilmington (DE); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Nemours Fetal Care Center is seeking a Perinatal Access Representative in Delaware to handle NFCC phone lines, coordinate referrals, and manage intake, scheduling and insurance validation. You will work with Fetal Therapy Nurse Coordinators, APPs and physicians to support full-spectrum care within the Nemours system.

Responsibilities include timely scheduling, accurate documentation in EMR, and coordinating telehealth with neonatal specialists as part of a collaborative team.

Qualifications

• High school diploma required.
• Associate degree preferred.
• 3-5 years of job-related experience.

Responsabilités

• Answers all incoming phone calls in real time and in a polite manner; use trauma informed strategies.
• Schedules fetal imaging and prenatal consultations with sub-specialties per MFM and NC.
• Documents timely in EMR and maintains PHI appropriately.
• Communicates with families to explain the referral process.
• Obtains maternal records for referrals and coordinates receipts with offices.

Connaissances

Trauma-informed communication

Phone triage

Scheduling experience

EMR documentation

PHI handling

Microsoft Office

Formation

High school diploma

Associate degree preferred

Outils

EMR systems

Microsoft Excel

Microsoft Word

PowerPoint

Description du poste

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP’s, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions:

• Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
• Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
• Timely documentation in electronic medical record (EMR).
• Communicates with families to ensure an understanding of the referral process.
• Acquires maternal records for all referrals.
• Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
• Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
• Contributes to data entry, the use of databases and responsible practices around the use of PHI.
• Participates in QI initiatives defined within the NFCC.
• Coordinates telehealth appointments for sub-specialty providers and families.
• Participates in and represents the Team in departmental programs and meetings.
• Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements:

High school diploma

Associate degree preferred

3-5 years of job-related experience