Fetal Care Center Perinatal Access Representative

The Nemours Foundation; Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

The Nemours Foundation is seeking a Perinatal Access Representative to support the Nemours Fetal Care Center. The role focuses on answering NFCC phones, managing intakes, scheduling, registration, and validating insurance.

You will work closely with Fetal Therapy Nurse Coordinators, APPs, and Physicians to ensure families receive comprehensive care across the Nemours system. Key duties include real-time phone coverage with trauma-informed communication, scheduling imaging and prenatal visits,

Qualifications

• High school diploma required; associate degree preferred.
• 3–5 years of related experience.
• Experience with EMR systems and patient scheduling.

Responsibilities

• Answers all incoming phone calls in real time and in a polite manner using trauma-informed strategies.
• Schedules fetal imaging and prenatal consultations with sub-specialties.
• Performs timely documentation in the EMR.
• Communicates with families to explain the referral process.
• Obtains maternal records for referrals.
• Distributes and confirms receipts of correspondence to referring offices.
• Facilitates scheduling of initial postnatal follow-up with neonatal specialists.
• Contributes to data entry and maintains PHI practices.
• Participates in QI initiatives and telehealth coordination.
• Represents the team in departmental programs and meetings.

Skills

Phone etiquette

Trauma-informed communication

EMR documentation

PHI handling

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP’s, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions:

• Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
• Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
• Timely documentation in electronic medical record (EMR).
• Communicates with families to ensure an understanding of the referral process.
• Acquires maternal records for all referrals.
• Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
• Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
• Contributes to data entry, the use of databases and responsible practices around the use of PHI.
• Participates in QI initiatives defined within the NFCC.
• Coordinates telehealth appointments for sub-specialty providers and families.
• Participates in and represents the Team in departmental programs and meetings.
• Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements:

High school diploma

Associate degree preferred

3-5 years of job-related experience