Fertility Patient Navigator — Care & Coordination

Pinnacle Fertility, Inc.; Grand Rapids (MI); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental and vision insurance

Paid time off & holidays

Retirement savings plan

Job summary

Pinnacle Fertility, Inc. in Grand Rapids, MI, is seeking a Patient Navigator to join our on-site team and support fertility patients through their care journey. This full-time role emphasizes patient education, appointment coordination, insurance navigation, and compassionate care within a multidisciplinary setting.

You will work Monday through Friday with some holidays, providing emotional support and coordinating with providers to ensure seamless patient experiences and optimal outcomes.

Qualifications

• Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Proficiency in using electronic medical records (EMR) and other healthcare software.
• Bilingual skills are a plus.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned.

Skills

Customer service

Patient navigation

Case management

Healthcare knowledge

Communication

Organizational skills

Problem-solving

Bilingual

Tools

EMR

Job description

Pinnacle Fertility, Inc. in Grand Rapids, MI, is seeking a Patient Navigator to join our on-site team and support fertility patients through their care journey. This full-time role emphasizes patient education, appointment coordination, insurance navigation, and compassionate care within a multidisciplinary setting.

You will work Monday through Friday with some holidays, providing emotional support and coordinating with providers to ensure seamless patient experiences and optimal outcomes.