Patient Financial Coordinator

Ivy Fertility; Seattle (WA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Pacific Northwest Fertility & IVF Specialists is seeking a full-time Financial Coordinator in Seattle to guide patients through billing, insurance benefits, and treatment costs. The role integrates with a multidisciplinary team to ensure accurate financial obligations.

The candidate will educate patients on coverage, collect payments, and maintain detailed ledgers while supporting the patient journey from their first contact through treatment planning.

Qualifications

• Minimum 2 years of experience in a medical office.
• Basic knowledge of insurance and medical billing including copays, coinsurance and deductibles.
• Strong technical aptitude with standard office software and EMR/Practice Management systems.
• Excellent communication, organizational and multitasking skills.
• Ability to manage multiple priorities with professionalism and empathy.

Responsibilities

• Manage cycle status and financially clear patients for treatment.
• Send payment reminders to patients.
• Provide costs and out-of-pocket estimates for services.
• Educate patients about insurance coverage, deductibles, and coinsurance.
• Collaborate with billing and clinical teams to resolve financial questions.
• Maintain patient accounts and process payments and credits.
• Ensure pre-authorization and pre-payments before appointments.
• Assist with referrals and predeterminations as needed.
• Respond to inquiries within 48 hours via portal or email.

Skills

Strong communication

Organizational skills

Multitasking

Empathy

Telephone etiquette

Tools

Microsoft Word

Excel

Outlook

EMR/PM Systems

Job description

Job Details:

Job Location: PNWF - Seattle - Seattle, WA 98104, Position Type: Full-Time, Salary Range: $25.00 - $32.00 Hourly, Pacific Northwest Fertility & IVF Specialists, a state-of-the-art clinic offering a wide variety of treatments ranging from basic care to the most advanced fertility technologies, is looking for a full-time Financial Coordinator to join our team at our Seattle location. This position is an integral part of our patient care model and vital to helping us create a positive experience for each individual.

The Financial Coordinator role is an ideal opportunity for those seeking to be an integral part of the patient journey. This position will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care. The Financial Counselor is responsible for providing timely benefit and pricing information to patients, along with ensuring patients are financially cleared for treatment.

RESPONSIBILITIES

• Responsible for managing cycle status for assigned patients, financially clear patients for treatment.
• Send payment reminders to patients.
• Provide costs for all services and programs to patients.
• Calculate out of pocket cost estimates for patients with insurance.
• Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance, estimated out of pocket costs, and claims processing/denial questions.
• Ensure signed self-pay documentation on file for patients without proper benefits or authorization.
• Maintain patient accounts by updating alerts, billing notes, personal, financial, and insurance details.
• Collect and post patient payments, applying patient credits to outstanding balances when applicable.
• Submit request referrals, authorizations, and predeterminations and confirm authorization has been received prior to cycle start.
• Review future schedule to ensure pre-authorization and pre-payments have been collected prior to appointment.
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Provide receipts and ledgers to patients upon request.
• Speak with patient on the phone and respond to assigned patient portal/email and voice messages within 48 hours.
• Communicate with front office, lab, clinical, and billing team regarding scheduling, patient treatment, and financial counseling needs.
• May be assigned special projects or other assignments and work tasks to assist the team.
• Other duties as assigned.

POSITION REQUIREMENTS

• Minimum 2 years of experience in a medical office preferred.
• Basic knowledge of insurance and medical billing required, including strong understanding of insurance co-pay, co-insurance and deductibles.
• Strong technical aptitude to not only operate standard office equipment but also relevant software such as Microsoft Word, Excel, Outlook, EMR & Practice Management Systems and other applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to problem-solve and perform critical thinking.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients with a professional demeanor.

We offer a competitive salary with opportunities for growth and advancement.

PNWF is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee and patients bring to our workplace.

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Medical Billing: 2 years (Preferred)

Work Location: In person