Fertility Financial Counselor — Onsite Patient Billing & Benefits

Pinnacle Fertility, Inc.; Scottsdale (AZ); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

PTO

Holidays

Retirement Plan

Job summary

Pinnacle Fertility in Scottsdale, Arizona is seeking a Financial Counselor to guide patients through financial processes and clearly explain obligations. This is a full-time, onsite role with standard weekday hours.

You will collaborate with a multidisciplinary team to ensure a seamless financial experience, maintain accurate accounts, verify benefits, and assist with billing and collections. The role emphasizes compassionate communication and detail-oriented service.

Qualifications

• Experience in patient-facing roles with billing focus.
• Understanding of insurance benefits and patient financial obligations.
• Ability to communicate clearly and empathetically.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing & coding

Insurance verification

Customer service

Education

High school diploma

Job description

Pinnacle Fertility in Scottsdale, Arizona is seeking a Financial Counselor to guide patients through financial processes and clearly explain obligations. This is a full-time, onsite role with standard weekday hours.

You will collaborate with a multidisciplinary team to ensure a seamless financial experience, maintain accurate accounts, verify benefits, and assist with billing and collections. The role emphasizes compassionate communication and detail-oriented service.