Financial Counselor

Pinnacle Fertility, Inc.; Scottsdale (AZ); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

PTO

Holidays

Retirement Plan

Job summary

Pinnacle Fertility in Scottsdale, Arizona is seeking a Financial Counselor to guide patients through financial processes and clearly explain obligations. This is a full-time, onsite role with standard weekday hours.

You will collaborate with a multidisciplinary team to ensure a seamless financial experience, maintain accurate accounts, verify benefits, and assist with billing and collections. The role emphasizes compassionate communication and detail-oriented service.

Qualifications

• Experience in patient-facing roles with billing focus.
• Understanding of insurance benefits and patient financial obligations.
• Ability to communicate clearly and empathetically.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing & coding

Insurance verification

Customer service

Education

High school diploma

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com .

About the Role

The Financial Counselorplays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility in Scottsdale, Arizona. This is a full-time, onsite position, working Monday-Friday, 8:30AM - 5:00PM PST.

Key Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalated unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Position Requirements

• Education & Experience:
  • High school diploma required.
  • 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
• Skills:
  • Expertise in financial counseling, billing, coding, and insurance.
  • Proficient in claims, authorizations, and collections,
  • Strong multitasking, communication, and organizational skills.
  • Ability to discuss financial matters clearly and empathetically.
• Hourly Rate: Final offer based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.