Fertility Financial Counselor: Clear Billing & Patient Care

Pinnacle Fertility; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental, Vision & Life Insurance

Paid time off

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility in Scottsdale, Arizona is seeking a Financial Counselor to guide patients through financial processes and clarify their obligations. This is a full-time, onsite role supporting a multidisciplinary team in a fast-paced fertility care setting.

You will manage patient accounts, verify benefits, obtain authorizations, discuss payment options, and help patients understand deposits and loan options. Strong communication and empathy are essential for success in this role.

Qualifications

• High school diploma required.
• 1-3 years of experience in a patient-facing front desk, insurance verification, or customer service.
• Expertise in financial counseling, billing, coding, and insurance.
• Proficient in claims, authorizations, and collections,
• Strong multitasking, communication, and organizational skills.
• Ability to discuss financial matters clearly and empathetically.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalation unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing and coding

Insurance verification

Communication

Organizational skills

Education

High school diploma

Job description

Pinnacle Fertility in Scottsdale, Arizona is seeking a Financial Counselor to guide patients through financial processes and clarify their obligations. This is a full-time, onsite role supporting a multidisciplinary team in a fast-paced fertility care setting.

You will manage patient accounts, verify benefits, obtain authorizations, discuss payment options, and help patients understand deposits and loan options. Strong communication and empathy are essential for success in this role.