Fertility Financial Counselor: Patient Care & Billing

Pinnacle Fertility, Inc.; New York (NY); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Healthcare, dental, vision, and life保险

PTO and paid holidays

Retirement savings program

Job summary

Pinnacle Fertility, a leader in fertility care, seeks a Financial Counselor in New York to guide patients through financial processes and explain obligations with compassion and attention to detail. This is a full-time, onsite role serving Manhattan and Brooklyn with a Monday–Friday schedule and options for 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.

The position collaborates with patients and a multidisciplinary team to ensure accurate billing, eligibility, referrals, deposits, and transparent

Qualifications

• Experience in patient-facing front desk, insurance verification, or customer service is required.
• Proficient in billing, coding, claims, authorizations, and collections.
• Ability to discuss financial matters clearly and empathetically.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions and regulatory compliance.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate as needed.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization.
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects.

Skills

Financial counseling

Billing & coding

Insurance

Communication

Organizational skills

Education

High school diploma

Job description

Pinnacle Fertility, a leader in fertility care, seeks a Financial Counselor in New York to guide patients through financial processes and explain obligations with compassion and attention to detail. This is a full-time, onsite role serving Manhattan and Brooklyn with a Monday–Friday schedule and options for 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.

The position collaborates with patients and a multidisciplinary team to ensure accurate billing, eligibility, referrals, deposits, and transparent