Fertility Care Navigator | Patient Support & Coordination

Pinnacle Fertility; Westerville (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental, life, vision insurance

Generous PTO and holidays

Retirement savings program

Job summary

Pinnacle Fertility is hiring a Fertility Patient Care Navigator in Westerville, OH. This full-time, onsite role runs Monday through Thursday 8:00 AM–4:00 PM and Fridays 8:00 AM–2:00 PM, with one weekend per month and holiday rotation.

You will guide patients through care plans, educate on procedures and insurance, and coordinate tests and referrals. The ideal candidate has a high school diploma, 2+ years in patient navigation or related fields, and CMA is a plus.

Qualifications

• Must have a high school diploma; CMA certification is a plus.
• 2+ years in patient navigation, case management, or a related healthcare role.

Responsibilities

• Serve as primary contact for patients, guiding treatment plans and educating on procedures and follow-up.
• Coordinate and schedule appointments, tests, and referrals for seamless care.
• Assist patients in understanding medical care, insurance coverage, and financial resources.
• Collaborate with healthcare providers and administrative teams to ensure continuity of care.
• Maintain accurate EMR records and provide emotional support to patients and families.

Skills

Healthcare systems knowledge

Excellent communication

Organizational skills

EMR proficiency

Empathy

Bilingual (a plus)

Education

High school diploma

Certified Medical Assistant (CMA)

Tools

EMR software

Job description

Pinnacle Fertility is hiring a Fertility Patient Care Navigator in Westerville, OH. This full-time, onsite role runs Monday through Thursday 8:00 AM–4:00 PM and Fridays 8:00 AM–2:00 PM, with one weekend per month and holiday rotation.

You will guide patients through care plans, educate on procedures and insurance, and coordinate tests and referrals. The ideal candidate has a high school diploma, 2+ years in patient navigation or related fields, and CMA is a plus.