Ferry Terminal Liaison I — Customer Service & Dock Ops

Alaska Manufacturing Extension Partnership; Alaska; Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Alaska Department of Transportation and Public Facilities (DOT&PF) – Alaska Marine Highway System seeks a Ferry Terminal Agent 1 to join a team-based office. You will support staff and travelers, handle vessel tie-ups, ramp operation, ticket printing, and vehicle staging, contributing to a smooth Alaska marine travel experience.

The role emphasizes customer service, safety, and adherence to federal requirements.

Qualifikationen

• Uses computers, software applications, databases, and automated systems to accomplish work.
• Delivers high-quality products and services; is committed to continuous improvement.
• Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using forms.
• Expresses information clearly to individuals or groups, with strong listening and presentation skills.

Aufgaben

• Provide support to staff, customers, and visitors in a team-oriented office.
• Assist with ferry operations: tying/untying vessels, operating ramp, printing tickets, and staging vehicles.
• Support customers with reservations and ticketing using the computerized system.
• Contribute to a safe and respectful work environment and adhere to procedures.

Kenntnisse

Computer skills

Customer service

Clerical

Oral & written communication

Jobbeschreibung

Alaska Department of Transportation and Public Facilities (DOT&PF) – Alaska Marine Highway System seeks a Ferry Terminal Agent 1 to join a team-based office. You will support staff and travelers, handle vessel tie-ups, ramp operation, ticket printing, and vehicle staging, contributing to a smooth Alaska marine travel experience.

The role emphasizes customer service, safety, and adherence to federal requirements.