Ferry Terminal Agent I — Customer Service

State of Alaska; Skagway (AK); On-site; USD 26,000 - 37,000; Full time

Job summary

The State of Alaska Department of Transportation and Public Facilities, Alaska Marine Highway System, seeks a Ferry Terminal Agent 1 in Skagway, AK. Provide frontline service to Alaskan and visiting customers, tie/untie vessels, operate ramps, handle ticketing systems, and stage vehicles for loading.

Candidates should have strong customer service, clerical skills, and the ability to work in a team-focused environment.

Qualifications

• Experience in customer-facing roles with public interaction.
• Ability to maintain accuracy in data entry and ticketing tasks.
• Demonstrated communication skills with diverse customers.
• Ability to follow procedures and work in a team environment.

Responsibilities

• Tie and Untie vessels as part of terminal operations.
• Operate the hydraulic ramp and assist with vessel loading.
• Use a computerized reservation system and print tickets.
• Stage vehicles for loading and ensure orderly vessel flow.

Skills

Computer Skills

Customer Service

Clerical

Oral Communication

Written Communication

Job description

The State of Alaska Department of Transportation and Public Facilities, Alaska Marine Highway System, seeks a Ferry Terminal Agent 1 in Skagway, AK. Provide frontline service to Alaskan and visiting customers, tie/untie vessels, operate ramps, handle ticketing systems, and stage vehicles for loading.

Candidates should have strong customer service, clerical skills, and the ability to work in a team-focused environment.