Ferrari Service Support Coordinator

L0804 Twin Cities Performance; Golden Valley (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0804 Twin Cities Performance in Golden Valley, MN, is seeking a Service Support Coordinator for the Ferrari service department. You will handle vehicle intake and movement, presentation, detailing coordination, CRM activities, and ensure vehicles meet Ferrari standards before delivery.

This is a Monday–Friday, 8:00 AM–5:00 PM role with growth opportunities into Service Advisor or Brand Advisor positions. You will support Advisors, coordinate courtesy vehicles, and help maintain client vehicle

Qualifications

• Must be able to drive a wide variety of vehicles, including manual and automatic transmission.
• Valid driver's license with acceptable driving record.
• 6 months to 1 year of experience in automotive detailing, service support, luxury hospitality, dealership operations, valet, or customer service.
• 6 months to 1 year of experience with Microsoft Office applications.
• 6 months to 1 year of experience with CRM systems or dealership software.
• Strong attention to detail and pride in vehicle presentation.
• Organizational and time management skills.

Responsibilities

• Coordinate vehicle movement throughout the service department and dealership.
• Safely drive and park customer and inventory vehicles, including manual transmission vehicles.
• Assist with vehicle preparation, detailing coordination, quality checks, and final delivery presentation.
• Maintain cleanliness and presentation standards for client vehicles, courtesy vehicles, and service areas.
• Assist with CRM follow-up activities and customer communication tracking.
• Coordinate courtesy vehicle scheduling and utilization.
• Provide support coverage for Service Advisors and Brand Advisors when needed.
• Assist with warranty and repair order administration as assigned.
• Ensure you return every vehicle to the client after reflecting Ferrari's world-class standards.

Skills

Attention to detail

Organizational skills

Time management

Tools

Microsoft Office

CRM systems

Job description

Dealership: L0804 Twin Cities Performance Twin Cities Performance Ferrari Position: Service Support Coordinator Compensation: $20-$25 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM The Ferrari Service Support Coordinator plays a critical role in supporting the daily operations of the service department. This position is responsible for vehicle intake and movement, vehicle presentation, detailing coordination, administrative support, CRM activities, and ensuring Ferrari vehicles are maintained to the highest standards before delivery to clients. This role is an excellent opportunity for someone looking to build a long-term career with future growth opportunities into a Brand Advisor or Service Advisor position.

What You'll Do

• Coordinate vehicle movement throughout the service department and dealership.
• Safely drive and park customer and inventory vehicles, including manual transmission vehicles.
• Assist with vehicle preparation, detailing coordination, quality checks, and final delivery presentation.
• Maintain cleanliness and presentation standards for client vehicles, courtesy vehicles, and service areas.
• Assist with CRM follow-up activities and customer communication tracking.
• Coordinate courtesy vehicle scheduling and utilization.
• Provide support coverage for Service Advisors and Brand Advisors when needed.
• Assist with warranty and repair order administration as assigned.
• Ensure you return every vehicle to the client after reflecting Ferrari's world-class standards.

What You'll Bring

• We require the ability to drive a wide variety of vehicles including both manual and automatic transmission vehicles.
• Valid driver's license with an acceptable driving record.
• 6 months to 1 year of experience in automotive detailing, service support, luxury hospitality, dealership operations, valet, or customer service
• 6 months to 1 year of experience in Microsoft Office applications
• 6 months to 1 year of experience working in CRM systems or dealership software
• Strong attention to detail and pride in vehicle presentation.
• Organizational and time management skills.

Why Join Us?

• Monday-Friday schedule with weekends off.
• Opportunity to work with one of the world's most recognized luxury automotive brands.
• Exposure to exclusive vehicles and Ferrari ownership experiences.
• Clear career growth opportunities into Service Advisor, Brand Advisor, and other Ferrari service operations roles.

Total Rewards

This is an hourly rate role ranging from $20.00-$25.00 Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!