Ferrari Service Support Coordinator

Twin Cities Performance; Golden Valley (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Twin Cities Performance is seeking a Service Support Coordinator to assist the service department with vehicle intake, presentation, detailing coordination, CRM tasks, and ensuring vehicles meet high standards before delivery.

The role supports Service Advisors and Brand Advisors, with opportunities for growth into more senior service roles within the Ferrari brand. Requires driving various vehicles and good organizational skills.

Qualifications

• High School diploma or equivalent required.
• 6 months to 1 year in automotive detailing, service support, luxury hospitality, dealership operations, valet, or customer service.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Coordinate vehicle movement throughout the service department and dealership.
• Safely drive and park customer and inventory vehicles, including manual transmissions.
• Assist with vehicle preparation, detailing coordination, quality checks and final delivery presentation.
• Maintain cleanliness and presentation standards for client vehicles and service areas.
• Support CRM follow-up activities and customer communication tracking.
• Coordinate courtesy vehicle scheduling and utilization.
• Provide coverage for Service Advisors and Brand Advisors as needed.
• Assist with warranty and repair order administration.
• Return vehicles to clients reflecting Ferrari's standards.

Skills

Driver's license

CRM experience

MS Office

Attention to detail

Organizational skills

Time management

Education

High School diploma or equivalent

Tools

CRM systems

Dealership software

Job description

Dealership:L0804 Twin Cities PerformanceTwin Cities Performance FerrariPosition: Service Support CoordinatorCompensation: $20-$25 per hourSchedule: Monday-Friday, 8:00 AM-5:00 PMThe Ferrari Service Support Coordinator plays a critical role in supporting the daily operations of the service department. This position is responsible for vehicle intake and movement, vehicle presentation, detailing coordination, administrative support, CRM activities, and ensuring Ferrari vehicles are maintained to the highest standards before delivery to clients.This role is an excellent opportunity for someone looking to build a long-term career with future growth opportunities into a Brand Advisor or Service Advisor position.What You'll DoCoordinate vehicle movement throughout the service department and dealership.Safely drive and park customer and inventory vehicles, including manual transmission vehicles.Assist with vehicle preparation, detailing coordination, quality checks, and final delivery presentation.Maintain cleanliness and presentation standards for client vehicles, courtesy vehicles, and service areas.Assist with CRM follow-up activities and customer communication tracking.Coordinate courtesy vehicle scheduling and utilization.Provide support coverage for Service Advisors and Brand Advisors when needed.Assist with warranty and repair order administration as assigned.Ensure you return every vehicle to the client after reflecting Ferrari's world-class standards.What You'll BringWe require the ability to drive a wide variety of vehicles including both manual and automatic transmission vehicles.Valid driver's license with an acceptable driving record.6 months to 1 year of experience in automotive detailing, service support, luxury hospitality, dealership operations, valet, or customer service6 months to 1 year of experience in Microsoft Office applications6 months to 1 year of experience working in CRM systems or dealership softwareStrong attention to detail and pride in vehicle presentation.Organizational and time management skills.Why Join Us?Monday-Friday schedule with weekends off.Opportunity to work with one of the world's most recognized luxury automotive brands.Exposure to exclusive vehicles and Ferrari ownership experiences.Clear career growth opportunities into Service Advisor, Brand Advisor, and other Ferrari service operations roles.Total RewardsThis is an hourly rate role ranging from $20.00-$25.00Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.