FEI Training & Quality Assurance Specialist

Durham County Government; Durham (NC); On-site; USD 54,000 - 73,000; Full time

Job summary

Durham County Government seeks a Training Specialist for the Social Services (DSS) FEI programs. You will design training materials, mentor new hires, and conduct quality reviews to ensure compliance with federal, state, and local policies.

You will leverage NC FAST experience and feed into program improvements. Strong communication and coordination skills are essential for successful delivery of trainings and collaboration with supervisors.

Qualifications

• Graduation from a four-year college or university with related experience.
• Equivalent combination of education and experience accepted.
• Experience processing and disposing of FNS cases in NC FAST required.
• Preference for experience with Microsoft Word, PowerPoint, Excel and FEI programs.

Responsibilities

• Designs, prepares and implements training materials for FEI programs.
• Mentors FEI new hires and conducts 100% quality reviews.
• Reviews FEI case records for compliance with policies and laws.
• Provides technical assistance on Medicaid, Food & Nutrition and Work First policy.

Skills

Food & Nutrition policy knowledge

NCFAST experience

Training content development

Soft skills training coordination

Effective communication

Judgment and discretion

Education

Bachelor's degree in a related field

High school diploma with 5 years related experience

Tools

NC FAST

Microsoft Word

PowerPoint

Excel

Job description

Durham County Government seeks a Training Specialist for the Social Services (DSS) FEI programs. You will design training materials, mentor new hires, and conduct quality reviews to ensure compliance with federal, state, and local policies.

You will leverage NC FAST experience and feed into program improvements. Strong communication and coordination skills are essential for successful delivery of trainings and collaboration with supervisors.