Income Maintenance Lead: Trainer & QA Specialist

Craven County Government; New Bern (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Plan

401k Matching

Annual Leave

Sick Leave

Paid Holidays

Longevity Benefit

Merit Program

Supplemental Benefits

Job summary

Craven County Government seeks a Training Lead for the Income Maintenance unit to train caseworkers on the NC FAST system and ensure accurate eligibility determinations.

You will oversee intake, assessments, and compliance, mentor staff, and conduct second-party reviews to maintain high standards. The role requires interpreting complex regulations and delivering effective coaching across the team.

Qualifications

• Two years of experience as an IMC Worker; or an equivalent combination of training and experience.
• Other appropriate combinations of education and experience will be considered for “work-against” status.

Responsibilities

• Interprets and applies county, state, and federal regulations to ensure accurate eligibility determinations and case management practices.
• Oversees intake, assessment, and eligibility processes; ensures timely and accurate entry of client information and documentation using information systems.
• Conducts training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.
• Provides coverage for vacant caseworker positions in the Income Maintenance Programs; includes all functions of IMC II level staff.
• Maintains cases designated as relative cases.

Skills

Training delivery

Mentoring

Policy interpretation

Data entry accuracy

Education

Two years IMC experience

Job description

Craven County Government seeks a Training Lead for the Income Maintenance unit to train caseworkers on the NC FAST system and ensure accurate eligibility determinations.

You will oversee intake, assessments, and compliance, mentor staff, and conduct second-party reviews to maintain high standards. The role requires interpreting complex regulations and delivering effective coaching across the team.