STAFF DEVELOPMENT SPECIALIST - 40001635

Durham County Government; Durham (NC); On-site; USD 54,000 - 73,000; Full time

Job summary

Durham County Government seeks a Training Specialist for the Social Services (DSS) FEI programs. You will design training materials, mentor new hires, and conduct quality reviews to ensure compliance with federal, state, and local policies.

You will leverage NC FAST experience and feed into program improvements. Strong communication and coordination skills are essential for successful delivery of trainings and collaboration with supervisors.

Qualifications

• Graduation from a four-year college or university with related experience.
• Equivalent combination of education and experience accepted.
• Experience processing and disposing of FNS cases in NC FAST required.
• Preference for experience with Microsoft Word, PowerPoint, Excel and FEI programs.

Responsibilities

• Designs, prepares and implements training materials for FEI programs.
• Mentors FEI new hires and conducts 100% quality reviews.
• Reviews FEI case records for compliance with policies and laws.
• Provides technical assistance on Medicaid, Food & Nutrition and Work First policy.

Skills

Food & Nutrition policy knowledge

NCFAST experience

Training content development

Soft skills training coordination

Effective communication

Judgment and discretion

Education

Bachelor's degree in a related field

High school diploma with 5 years related experience

Tools

NC FAST

Microsoft Word

PowerPoint

Excel

Job description

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Department

SOCIAL SERVICES (DSS)

Date Posted

November 12, 2026

Closing Date

November 26, 2026

Hiring Range

$54,312.00 - $73,289.00

Position Number

40001635

Job Type

FULL-TIME, EXEMPT

Duties And Responsibilities

This position conducts Food & Nutrition Services New Hire training as well as Refresher training and Enrichment training for experienced staff for all DSS FEI programs. Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST. Is assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance. Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review. Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws. Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports. Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff. Provides technical assistance to FEI program staff and supervisors regarding interpretation of Medicaid, Food and Nutrition and/or Work First policy. This position may include acting as additional support for the Child Care Subsidy program to include review of records and assisting with conducting trainings.

Knowledge, Skills, And Abilities

• Current Food and Nutrition services policy knowledge.
• Current experience disposing FNS cases in the NCFAST system.
• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/New Hire Foundation/refresher and Personal Safety/refresher training.
• Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Must possess detailed knowledge of Food & Nutrition Services and Child Care policy, procedures and practice
• Knowledge of the Family and Children’s Medicaid, Adult Medicaid, and/or Work First policy, procedures and practice is a plus
• Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Food & Nutrition services
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family and Children’s Medicaid, Adult Medicaid and/or Work First is a plus
• Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures.
• Must be able to communicate effectively with professional and administrative personnel.
• Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines.

Minimum Education And Experience Requirements

Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience. Experience in processing and disposing of FNS cases in NC FAST is required.

Preferred Requirements

Preference will be given to applicants with experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired.

Preference will be given to applicants with training experience.

Americans With Disabilities Act Compliance

Durham County is an Equal Opportunity Employer.

ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Background Check Statement

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.