FEI Training Lead – Social Services

Durham County; Durham (NC); On-site; USD 54,000 - 73,000; Full time

Job summary

Durham County Government is seeking a Training Specialist to lead FEI training across DSS programs. The role designs training materials, mentors new staff, and performs 100% quality reviews of new-hire work, ensuring compliance with federal, state, and local policies.

You will report progress to FEI supervisors and QA teams. The position requires knowledge of FEI training, NC FAST processes, and strong communication.

Qualifications

• Graduation from a four-year college or university with two years of related experience.
• Alternative: high school diploma with five years of related training experience.
• Experience with NC FAST FNS cases is required.
• Experience with training in human services is preferred.

Responsibilities

• Designs, prepares, and implements training materials addressing FEI program policies and NC FAST navigation.
• Mentors FEI new hires and conducts 100% quality review of new-hire work.
• Reports FEI trainee progress to supervisors and leadership.
• Uses quality data to identify FEI training needs and coordinates with QAT staff.

Skills

Food & Nutrition Services

NCFAST proficiency

Training design

Soft skills training

Communication skills

Education

Bachelor's degree or higher

Tools

NCFAST

Microsoft Word

PowerPoint

Excel

Job description

Durham County Government is seeking a Training Specialist to lead FEI training across DSS programs. The role designs training materials, mentors new staff, and performs 100% quality reviews of new-hire work, ensuring compliance with federal, state, and local policies.

You will report progress to FEI supervisors and QA teams. The position requires knowledge of FEI training, NC FAST processes, and strong communication.