Training Specialist for Training Delivery and Facilitation

State of North Carolina; North Carolina; On-site; USD 55,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex benefits

Paid vacation & leave

Paid parental leave

Job summary

State of North Carolina seeks a Staff Development Specialist II to lead statewide and regional training for Food and Nutrition Services caseworkers. The role delivers instruction, prepares CQIS instructors for county-specific delivery, and ensures policy is correctly applied.

Strong focus on clear explanations and guided practice is required. Responsibilities include evaluating learner performance, coordinating with policy staff, and improving course materials based on feedback.

Qualifications

• Bachelor's degree and three years training development experience.
• Experience delivering statewide or regional training.
• Ability to explain complex policy and provide constructive feedback to instructors.

Responsibilities

• Plan and deliver statewide and regional training sessions with trainers.
• Prepare CQIS instructors for county-specific delivery.
• Provide learner feedback and clarify misunderstandings during training.
• Coordinate with policy staff for clarifications and updates.
• Document learning results and recommend course improvements.

Skills

Training delivery

Policy explanation

Instructor coaching

Education

Bachelor's degree

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Staff Development Specialist II (NS) Position Number 65044715 Grade NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position leads instruction that helps Food and Nutrition Services (FNS) caseworkers apply policy in difficult cases and explain their decisions. The Specialist delivers statewide and regional training, facilitates case practice and prepares Continuous Quality Improvement Specialists (CQIS) instructors for county-specific delivery. This position must be able to recognize when caseworkers understand policy but cannot apply it to their casework. Must be able to respond with clear explanation, guided practice and feedback, while referring unresolved policy questions for an authoritative answer. This position works closely with the Curriculum Lead to ensure course design reflects what happens in the training courses. Strengthens county training capacity by giving CQIS instructors accurate materials, preparation and continuing support.

The Training Specialist for Training Delivery and Facilitation is responsible for:

• Statewide and regional instruction: Plans and delivers courses with Human Services Business Information and Analytics (HSBIA) trainers using demonstrations, discussion and guided case practice. Connects live online and classroom sessions with preparatory and follow-up activities in a learning management system (LMS). Adjusts facilitation to the experience and questions of the audience. Explains the reasoning behind case decisions and checks understanding throughout instruction. Refers unresolved policy questions to the responsible policy staff and communicates the resulting clarification.
• CQIS instructor preparation: Prepares CQIS instructors for county-specific delivery through demonstrations, practice sessions, instructor notes and feedback. Coordinates shared training at regional continuous quality improvement (CQI) meetings. Supports adaptation of examples and delivery to county needs while preserving approved policy content and the intended learning objectives.
• Practice and learner feedback: Reviews learner work and identifies where participants have difficulty applying a rule. Provides specific feedback and brings recurring misunderstandings to the curriculum and policy staff. Uses county examples with appropriate handling of case information. Identifies procedural barriers that instruction alone cannot resolve and refers them to the responsible team.
• Urgent training support: Works with CQIS and policy staff to prepare timely briefings, demonstrations or facilitated practice when counties face an immediate need. Works with the training manager and CQIS to identify the instruction, materials and specialist support needed for an urgent county problem.
• Evaluation and improvement: Documents learning results, questions and delivery issues. Works with the manager and evaluators to determine whether participants can use the instruction in their work. Recommends changes to course materials and instructor preparation based on observed learner performance and county follow-up.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $55,221.00-$96,639.00 Recruitment Range: $55,221.00-$75,930.00 Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Ability to explain complex policy, lead realistic case practice and give constructive feedback.
• Experience preparing other instructors and maintaining consistent content across delivery settings.
• Ability to recognize policy questions and performance barriers that require referral beyond the training session.

Physical Requirements

Ability to operate office equipment such as computer, printer, copier, and scanner. Lifting up to 10 pounds pounds. Prefer applicants with experience with county DSS operations, FNS policy or training for a public assistance program. Experience leading statewide or regional training, coaching instructors or facilitating complex case review.

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date.

About the NC Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.