Fee Assistance Operations Specialist

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Norfolk (VA); On-site; USD 42,000 - 59,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) seeks an Administrative Specialist to coordinate the fee assistance program, handling clerical tasks, enrollment verification, and data reporting. You will support families and community providers enrolled in the program and ensure accurate subsidy calculations.

Responsibilities include reviewing registrations, verifying eligibility, maintaining MCC/CYMS databases, processing claims, and generating timely reports.

Qualifications

• One year or more of general administrative work experience; OR an Associate's Degree in Business Administration, Project Management or related field; OR equivalent combination.
• Knowledge of administrative support functions and office automation software.
• Familiarity with military Child Development Centers and fee assistance programs.
• Knowledge of MCC or CYMS databases and basic accounting procedures.
• Ability to conduct research, maintain computerized databases, and produce accurate reports.

Responsibilities

• Prepare and maintain reports, correspondence, and financial data for the fee assistance program.
• Review enrollment paperwork for completeness and verify eligibility and income information.
• Gather enrollment information to determine each child's subsidy benefit.
• Verify provider participation and licensing information; access MCC/CYMS for verification.
• Review monthly claim forms, validate against authorized amounts, and reconcile discrepancies.
• Prepare daily, weekly, and monthly reports and submit according to policies.
• Research records and resolve discrepancies; notify supervisor of unresolved issues.
• Provide fee assistance support via phone, email, and online messaging to families.
• Disseminate information to Fee Assistance providers about enrollment, subsidy awards, and payments.
• Maintain waiting lists and track family requests for fee assistance.

Skills

Administrative support

Data entry

Recordkeeping

Communication

Research

MS Office

Education

Associates Degree in Business Administration or related field

Tools

MCC

CYMS

Microsoft Office

Job description

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) seeks an Administrative Specialist to coordinate the fee assistance program, handling clerical tasks, enrollment verification, and data reporting. You will support families and community providers enrolled in the program and ensure accurate subsidy calculations.

Responsibilities include reviewing registrations, verifying eligibility, maintaining MCC/CYMS databases, processing claims, and generating timely reports.