Federal Work Study - Online Learning 2026-2027

Bay de Noc Community College

Escanaba (MI)

On-site

USD 18,914

Part time

14 days+

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Job summary

A community college in Escanaba, MI seeks a Federal Work Study – Online Learning student employee to assist the Online Learning Department. Responsibilities include providing technical support, troubleshooting online learning issues, and ensuring student orientation completion. Candidates must be registered students at the college, eager to learn, and have customer service skills. This position averages 10-15 hours per week and is ideal for students looking to gain practical experience while managing their studies.

Qualifications

Experience providing customer service.
Enjoys working with people.
Able to follow established procedures and directions.

Responsibilities

Providing technical assistance to students.
Assisting with troubleshooting questions related to online learning.
Ensuring students complete the Online Learning Orientation.

Skills

Experience with online/hybrid courses in Blackboard and myBay

Experience with Microsoft Office and Google Drive/Docs

Enthusiastic to learn new technology and software

Excellent communication skills

Education

Must be a registered Bay College student

Job description

Position Details

Title: Federal Work Study – Online Learning 2026‑2027
Pay Grade: Level FLSA
Location: Escanaba, MN
Department: Online Learning
Pay Rate: $13.73 per hour

Summary

The Online Learning student employee will assist the Online Learning Department in providing quality support to those who utilize online technologies at Bay College. The purpose of the Federal Work‑Study Program is to give a student an opportunity to develop skills, gain on‑the‑job experience for future employment, and provide flexibility to work around class schedules.

Minimum Qualifications

Experience with online/hybrid courses in Blackboard and myBay
Experience with Microsoft Office and Google Drive/Docs
Enthusiastic to learn new technology and software
Familiar with general computer technology, including tablets and smart phones
Experience providing customer service
Enjoys working with people
Able to communicate effectively with a positive attitude
Able to follow established procedures and closely follow written and oral directions
Attentive to detail
A high level of personal integrity
A registered Bay College student enrolled in the Fall and/or Winter semester

Must be a Bay College student in the work‑study program. Eligibility is determined after filing the Free Application for Federal Student Aid (FAFSA). Work‑study requires enrollment of at least six credits during the employment semester and maintaining satisfactory academic progress.

Preferred Qualifications

Months per year: Work hours average 10‑15 hours per week, dependent on work‑study award
Supervision exercised: N/A
Supervision received: Works under the Executive Director of Online Learning and Instructional Design

Work Environment

The work environment may expose employees to weather conditions, moderate noise levels, and equipment operation noise. Reasonable accommodations are available for individuals with disabilities.

Physical Demands

Employees must stand, move around the center, sit, use hands to handle objects, reach, balance, stoop, kneel, crouch, or crawl, talk or hear, and occasionally lift or move up to 25 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Job Duties

Providing technical assistance to students
Assisting with troubleshooting questions or problems related to online learning
Assisting with designing, developing, and delivering training
Assisting with the development of instructional products
Ensuring students complete the Online Learning Orientation (OLO)
Remediating inaccessible digital documents to meet accessibility guidelines
Resolving tickets in the online help ticketing queue
Other activities as assigned by the Executive Director or Instructional Designer that contribute to the advancement and success of online programs at Bay College

Department Information

Contact(s): Beth Berube, Director of Human Resources; Shena Turan, Human Resources Specialist
Phone/Extension: 906‑217‑4016
Email: hr@baycollege.edu
Fax: 906‑217‑1625

Required Documents