Federal Work Study - Online Learning 2026-2027

Bay de Noc Community College; Escanaba (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Bay College in Escanaba seeks a Federal Work Study student employee for Online Learning to support online technologies, assist with troubleshooting, and help deliver training. The role is 0.4 FTE and pays $15.00 per hour.

As a Bay College student enrolled in the Fall/Winter terms, you will provide technical assistance, manage tickets, and ensure accessibility of digital documents while gaining on-the-job experience around class schedules.

Qualifications

• Experience with online/hybrid courses in Blackboard and myBay.
• Experience with Microsoft Office and Google Drive/Docs.
• Enthusiastic to learn new technology and software.
• Familiar with general computer technology, including tablets and smart phones.
• Experience providing customer service.
• Enjoys working with people.
• Able to communicate effectively and with a positive attitude.
• Able to follow established procedures and closely follow written and oral directions.
• Attentive to detail.
• A high level of personal integrity.
• A registered student of Bay College who is enrolled in the Fall and/or Winter semester.

Responsibilities

• Providing technical assistance to students.
• Assisting with troubleshooting questions and/or problems related to Online Learning.
• Assisting with designing, developing, and delivering training.
• Assisting with the development of instructional products.
• Ensure students complete the Online Learning Orientation (OLO).
• Remediates inaccessible digital documents to meet accessibility guidelines.
• Resolves tickets in the online help ticketing queue.
• Other activities as assigned by the Executive Director of Online Learning or the Instructional Designer that contributes to the advancement and success of online programs at Bay College.

Skills

Blackboard

myBay

Microsoft Office

Google Drive/Docs

Customer service

People skills

Effective communication

Follow procedures

Attention to detail

Integrity

Bay College student

Eager to learn

Job description

Position Details

Position Information

Position Title Federal Work Study - Online Learning 2026-2027 Pay Grade Level FLSA Benefits Department Online Learning Campus Location Escanaba Pay Rate $15.00 per hour Min Salary Max Salary FTE

0.4

Summary

The Online Learning student employee will assist the Online Learning Department in providing quality support to those who utilize online technologies at Bay College.

The purpose of the Federal Work-Study Program is to give a student an opportunity to develop skills, gain on-the-job experience for future employment, and give the student flexibility to work around class schedules.

Minimum Qualifications

• Experience with online/hybrid courses in Blackboard and myBay
• Experience with Microsoft office and Google Drive/Docs
• Enthusiastic to learn new technology and software.
• Familiar with general computer technology, including tablets and smart phones.
• Experience providing customer service.
• Enjoys working with people.
• Able to communicate effectively and with a positive attitude.
• Able to follow established procedures and closely follow written and oral directions.
• Attentive to detail.
• A high level of personal integrity.
• A registered student of Bay College who is enrolled in the Fall and/or Winter semester.

Must be a Bay College student in the work study program to be considered for this position. Eligibility for work-study is determined after you file the Free Application for Federal Student Aid (FAFSA). Work-study requires that you are enrolled for a minimum of six credits that applies towards semester you are employed. You must maintain Satisfactory Academic Progress.

Preferred Qualifications

Months Per Year Work Hours Average 10-15 hours per week, dependent upon your work study award. Supervision Exercised

N/A

Supervision Received

Works under the Executive Director of Online Learning and Instructional Design.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; move around the Center; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Duties

• Providing technical assistance to students.
• Assisting with troubleshooting questions and/or problems related to Online Learning.
• Assisting with designing, developing, and delivering training.
• Assisting with the development of instructional products.
• Ensure students complete the Online Learning Orientation (OLO)
• Remediates inaccessible digital documents to meet accessibility guidelines.
• Resolves tickets in the online help ticketing que.
• Other activities as assigned by the Executive Director of Online Learning or the Instructional Designer that contributes to the advancement and success of online programs at Bay College.

Department Information

Contact(s)

Beth Berube, Director of Human Resources

Shena Turan, Human Resources Specialist

Contact Phone/Extension 906-217-4016 Contact Email [e-mail] Contact Fax [phone]

Posting Detail Information

Posting Number Posting Date 03/20/2026 Close Date Open Until Filled Yes Special Instructions to Applicants Quick Link for Internal Postings https://careers.baycollege.edu/postings/2787