Federal Transportation Program Analyst Onsite in Baltimore

Significance, Inc.; Baltimore (MD); On-site; USD 92,000 - 100,000; Full time

Job summary

Significance, Inc. is seeking a CMS Transportation Program Analyst to support a federal program at the Centers for Medicare & Medicaid Services in Baltimore, MD.

The role requires onsite work five days per week and Public Trust eligibility. The Transportation Specialist will support the Transportation Services account management team, coordinate with cross-functional areas, and ensure SLAs, quality standards, and effective communication with customers and stakeholders.

Qualifications

• 5-6 years of experience taking detailed notes of meetings and publishing meeting minutes.
• 5-6 years of experience developing and preparing PowerPoint presentations for executive management.
• Expert level skills in Excel including developing macros, integrating Excel into Word/PowerPoint and analyzing data.
• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies).
• Excellent writing skills with ability to simplify complex scenarios.
• Experience with transportation or transit subsidy programs in the federal government is highly desired.
• Excellent interpersonal communication skills and data collection, analytic and report writing skills.
• Superior writing skills with ability to write, edit and manage correspondence at executive levels.

Responsibilities

• Provide regular two-way communication between account support and account management, offering insights into customer concerns and issues.
• Ensure customer issues are handled efficiently and comply with SLAs.
• Ensure processes and quality standards are met.
• Develop and maintain a deep understanding of systems, policies, and processes related to customer business.
• Investigate, track and resolve customer concerns; identify trends and propose solutions.
• Support overall customer satisfaction of customer accounts.

Education

Bachelor's degree or equiv

Tools

Salesforce

SharePoint

MS Project

Job description

Significance, Inc. is seeking a CMS Transportation Program Analyst to support a federal program at the Centers for Medicare & Medicaid Services in Baltimore, MD.

The role requires onsite work five days per week and Public Trust eligibility. The Transportation Specialist will support the Transportation Services account management team, coordinate with cross-functional areas, and ensure SLAs, quality standards, and effective communication with customers and stakeholders.