Federal Transportation Program Analyst — Onsite Baltimore

Significance, Inc.; United States; On-site; USD 92,000 - 100,000; Full time

Job summary

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program onsite in Baltimore, MD. The role requires interaction with the Transportation Services management team and a strong ability to communicate across functions and levels.

You will leverage MS Excel, PowerPoint, Salesforce, and SharePoint to prepare executive materials, track issues, and drive process improvements for government transit programs. A Public Trust is required.

Qualifications

• 5-6 years taking detailed notes of meetings and publishing meeting minutes.
• 5-6 years developing and preparing PowerPoint presentations for executive management.
• Expert level skills in Excel including macros, Excel-Word/PowerPoint integration, and data analysis.
• Highly proficient in MS Project (tasks, dates, dependencies).
• Must have excellent writing skills and be able to simplify complex scenarios.
• Experience with transportation or transit subsidy programs in the federal government is highly desired.
• Experience using Salesforce and SharePoint highly desired.
• Excellent interpersonal communication skills.
• Excellent data collection, analytic and report writing skills.
• Exceptional listening and strategic questioning skills.
• Must interface effectively with diverse stakeholders under pressure.
• Superior writing skills for executive-level correspondence.
• Professional appearance required.

Responsibilities

• Support the Transportation Services account management team across all lines of business.
• Maintain two-way communication between account support and management with insights on customer concerns.
• Ensure issues are resolved per SLAs and quality standards.
• Conduct regular account reviews to evaluate demand and usage.
• Answer customer questions and maintain professional image with stakeholders.
• Develop understanding of systems, policies, and processes related to customer business.
• Investigate customer concerns, track trends, and propose solutions.
• Support overall customer satisfaction of accounts.

Skills

Meeting minutes

Executive presentations

Excel macros

MS Project

Strong writing

Transportation programs

Salesforce

SharePoint

Interpersonal communication

Data collection & analysis

Strategic questioning

Executive interface

Professional appearance

Education

Bachelor's degree or 3 years of equivalent experience

Tools

Salesforce

SharePoint

Job description

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program onsite in Baltimore, MD. The role requires interaction with the Transportation Services management team and a strong ability to communicate across functions and levels.

You will leverage MS Excel, PowerPoint, Salesforce, and SharePoint to prepare executive materials, track issues, and drive process improvements for government transit programs. A Public Trust is required.