Federal Transportation Business Analyst — Onsite Baltimore

Significance, Inc.; Baltimore (MD); On-site; USD 92,000 - 100,000; Full time

Job summary

Significance, Inc. in Baltimore, MD is seeking a CMS Transportation Business Analyst to support a federal program on-site. The role involves coordinating with the Transportation Services account team, crossing business lines, and engaging with various support areas. A Public Trust is required.

The ideal candidate will excel in minute-taking, executive presentation development, and data-driven reporting, using Excel, PowerPoint, and MS Project. Experience with Salesforce or SharePoint is a plus.

Qualifications

• 5-6 years taking detailed notes of meetings and publishing meeting minutes.
• 5-6 years developing and preparing PowerPoint presentations for executive management.
• Advanced Excel skills with macros and data analysis, plus MS Project proficiency.
• Strong writing skills and ability to simplify complex scenarios.
• Experience with transportation or federal programs is highly desired.

Responsibilities

• Ensure customer issues are handled efficiently and in line with SLAs.
• Maintain processes and quality standards across the account.
• Provide insights into customer concerns and issues to management.
• Support cross-functional communication between account support and management.
• Represent a professional image to customers, vendors, and leadership.
• Develop deep understanding of systems, policies, and processes for the customer.
• Investigate, track, and resolve customer concerns and identify trends.
• Support overall customer satisfaction across accounts.

Skills

Meeting minutes

Executive presentations

Excel macros

MS Project

Writing skills

Data analysis

Interpersonal communication

Analytical reporting

Questioning skills

Professional demeanor

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

SharePoint

Job description

Significance, Inc. in Baltimore, MD is seeking a CMS Transportation Business Analyst to support a federal program on-site. The role involves coordinating with the Transportation Services account team, crossing business lines, and engaging with various support areas. A Public Trust is required.

The ideal candidate will excel in minute-taking, executive presentation development, and data-driven reporting, using Excel, PowerPoint, and MS Project. Experience with Salesforce or SharePoint is a plus.