CMS Transportation Business Analyst with Security Clearance

Significance, Inc.; Woodlawn (MD); On-site; USD 92,000 - 100,000; Full time

Job summary

Significance, Inc. seeks a CMS Transportation Business Analyst for an on-site role in Baltimore, MD, contingent on award. You will support federal civilian and DoD customers, maintain SLAs, and interact with a broad team to resolve issues while managing accounts and providing insights.

The position requires extensive experience with Excel (macros), PowerPoint, MS Project, and strong writing and communication skills to support executive-level stakeholders.

Qualifications

• 5-6 years taking detailed notes and publishing meeting minutes.
• 5-6 years developing and preparing PowerPoint presentations for executive management.
• Expert level Excel including macros and data analysis.
• Highly proficient in MS Project.
• Excellent writing skills and ability to simplify complex scenarios.
• Experience with transportation or transit subsidy programs in federal government desired.
• Experience using Salesforce and SharePoint desired.
• Excellent interpersonal communication skills.
• Excellent data collection, analytic and report writing skills.
• Exceptional listening and strategic questioning skills.
• Ability to interface with a variety of people with tact and diplomacy under stress.
• Superior writing skills for executive-level correspondence.
• Professional appearance required.

Responsibilities

• Ensure customer issues are dealt with in an efficient manner and comply with SLAs.
• Ensure all processes and procedures are completed and quality standards are met.
• Demonstrate sound judgment and creative thinking.
• Conduct reviews on accounts to evaluate customer demands and usage.
• Receive and answer concerns from customers or users.
• Represent a knowledgeable, efficient, and professional image to customers and vendors.
• Develop and maintain understanding of systems, policies, and processes.
• Investigate, track and resolve customer concerns; identify trends and propose solutions.
• Support overall customer satisfaction of customer accounts.

Skills

Meeting notes

Executive presentations

Excel macros

MS Project

Writing skills

Interpersonal skills

Data analysis

Report writing

Listening skills

Stakeholder communication

Complex writing

Professional demeanor

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

SharePoint

Job description

CMS Transportation Business Analyst Baltimore, MD CMS / Contingent on Award / On-site

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a "Washington Business Journal Best Place to Work" for seven consecutive years.

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program (contingent upon award). This position is onsite in Baltimore, MD at the Centers for Medicare & Medicaid Services. This position requires the ability to obtain and maintain a Public Trust. The Transit Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas. Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues.

• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
• Ensure all processes and procedures are completed and quality standards are met
• Demonstrate consistently sound judgment and creative thinking
• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
• Receive and answer concerns from customers or users in relation to the customer questions
• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
• Investigate, track and resolve customer concerns; identify trends and recommend solutions
• Support the overall customer satisfaction of customer accounts.

Required Skills

• 5-6 years of experience taking detailed notes of meetings and publishing meeting minutes
• 5-6 years of experience developing and preparing PowerPoint presentations for executive management
• Expert level skills in Excel including developing macros, integrating Excel into Word documents and/or PowerPoint presentations and analyzing data
• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies)
• Must have excellent writing skills and be able to simplify complex scenarios
• Experience with transportation or transit subsidy programs in the federal government highly desired
• Experience using Salesforce and SharePoint highly desired
• Excellent interpersonal communication skills
• Excellent data collection, analytic and report writing skills
• Exceptional listening and strategic questioning skills
• Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
• Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels
• Professional appearance required

Desired Skills

• Bachelor's degree or 3 year of additional equivalent experience $92,000 - $100,000 a year

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.