Federal Transportation Business Analyst – CMS (Baltimore Onsite)

Significance Inc; Baltimore (MD); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Benefits package

E-Verify Employer

Job summary

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program in Baltimore, MD. This onsite role requires obtaining and maintaining a Public Trust and involves coordinating with the Transportation Services account management team.

The incumbent will ensure issues meet SLAs, analyze customer concerns, and push for process improvements across multiple business lines while maintaining a professional executive-facing presence.

Qualifications

• 5-6 years taking detailed notes of meetings and publishing meeting minutes.
• 5-6 years developing and preparing PowerPoint presentations for executive management.
• Expert level skills in Excel including macros and data analysis.
• Highly proficient in MS Project (tasks, dates, dependencies).
• Excellent writing skills; ability to simplify complex scenarios.
• Experience with transportation or transit subsidy programs in the federal government desired.
• Experience using Salesforce and SharePoint desired.
• Excellent interpersonal communication and data collection, analytic and report writing skills.
• Superior writing skills for executive-level correspondence.
• Professional appearance required.

Responsibilities

• Support the Transportation Services account management team across lines of business.
• Maintain two-way communication between account support and management; provide insights into customer concerns.
• Ensure issues are handled per SLAs and quality standards.
• Conduct regular reviews of accounts to evaluate demands and usage.
• Receive and respond to customer questions; maintain professional demeanor.
• Develop understanding of systems, policies, and processes related to customer business.
• Investigate, track, and resolve customer concerns; identify trends and propose solutions.
• Support overall customer satisfaction of accounts.

Skills

Meeting minutes

PowerPoint prep

Excel macros

MS Project

Writing skills

Interpersonal skills

Data analytics

Transportation programs

Salesforce

SharePoint

Education

Bachelor's degree

Tools

Salesforce

SharePoint

Job description

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program in Baltimore, MD. This onsite role requires obtaining and maintaining a Public Trust and involves coordinating with the Transportation Services account management team.

The incumbent will ensure issues meet SLAs, analyze customer concerns, and push for process improvements across multiple business lines while maintaining a professional executive-facing presence.