CMS Transportation - Program Analyst

Significance, Inc.; Baltimore (MD); On-site; USD 92,000 - 100,000; Full time

Job summary

Significance, Inc. is seeking a CMS Transportation Program Analyst to support a federal program at the Centers for Medicare & Medicaid Services in Baltimore, MD.

The role requires onsite work five days per week and Public Trust eligibility. The Transportation Specialist will support the Transportation Services account management team, coordinate with cross-functional areas, and ensure SLAs, quality standards, and effective communication with customers and stakeholders.

Qualifications

• 5-6 years of experience taking detailed notes of meetings and publishing meeting minutes.
• 5-6 years of experience developing and preparing PowerPoint presentations for executive management.
• Expert level skills in Excel including developing macros, integrating Excel into Word/PowerPoint and analyzing data.
• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies).
• Excellent writing skills with ability to simplify complex scenarios.
• Experience with transportation or transit subsidy programs in the federal government is highly desired.
• Excellent interpersonal communication skills and data collection, analytic and report writing skills.
• Superior writing skills with ability to write, edit and manage correspondence at executive levels.

Responsibilities

• Provide regular two-way communication between account support and account management, offering insights into customer concerns and issues.
• Ensure customer issues are handled efficiently and comply with SLAs.
• Ensure processes and quality standards are met.
• Develop and maintain a deep understanding of systems, policies, and processes related to customer business.
• Investigate, track and resolve customer concerns; identify trends and propose solutions.
• Support overall customer satisfaction of customer accounts.

Education

Bachelor's degree or equiv

Tools

Salesforce

SharePoint

MS Project

Job description

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a CMS Transportation Program Analystto support a federal program (contingent upon award).This position requires the ability to obtain and maintain a Public Trust.

*This position is open to local candidates only as it requires onsite work five days per week at the Centers for Medicare & Medicaid Services in Baltimore, MD.*

The Transportation Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas. Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues.

• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
• Ensure all processes and procedures are completed and quality standards are met
• Demonstrate consistently sound judgment and creative thinking
• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
• Receive and answer concerns from customers or users in relation to the customer questions
• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
• Investigate, track and resolve customer concerns; identify trends and recommend solutions
• Support the overall customer satisfaction of customer accounts.

Required Skills

• 5-6 years of experience taking detailed notes of meetings and publishing meeting minutes
• 5-6 years of experience developing and preparing PowerPoint presentations for executive management
• Expert level skills in Excel including developing macros, integrating Excel into Word documents and/or PowerPoint presentations and analyzing data
• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies)
• Must have excellent writing skills and be able to simplify complex scenarios
• Experience with transportation or transit subsidy programs in the federal government highly desired
• Experience using Salesforce and SharePoint highly desired
• Excellent interpersonal communication skills
• Excellent data collection, analytic and report writing skills
• Exceptional listening and strategic questioning skills
• Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
• Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels

Desired Skills

• Bachelor's degree or 3 year of additional equivalent experience

$92,000 - $100,000 a year

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job‑related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf