Business Services Operations Lead - AI & Onboarding

Jobvite, Inc.; Birmingham (AL); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Jobvite, Inc. seeks a Business Services Operations Manager to lead operational excellence for the Business Services Unit. You will connect client-facing teams with Treasury Management, risk, and technology partners to improve client and associate experience.

You will direct onboarding, servicing improvements, and automation initiatives, applying data and approved AI tools with proper oversight to enhance quality and speed while maintaining controls and security.

Qualifications

• 10+ years of experience in banking, financial services, business operations, or related fields.
• Experience leading complex operational processes and cross-functional initiatives.
• Knowledge of commercial or business banking products and services.
• Strong project management, analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities and drive initiatives to completion.

Responsibilities

• Lead day-to-day operational support for business banking products, onboarding, and servicing.
• Serve as a central resource for client-facing teams and partners.
• Resolve or escalate operational issues and identify root causes.
• Establish consistent service expectations, ownership, and escalation practices.

Skills

Project management

Analytical thinking

Cross-functional collaboration

Communication

Leadership

Education

Bachelor's degree in business administration, finance, accounting, operations, or related field

Job description

Jobvite, Inc. seeks a Business Services Operations Manager to lead operational excellence for the Business Services Unit. You will connect client-facing teams with Treasury Management, risk, and technology partners to improve client and associate experience.

You will direct onboarding, servicing improvements, and automation initiatives, applying data and approved AI tools with proper oversight to enhance quality and speed while maintaining controls and security.