Federal Services Operations Lead: Process & Growth

Soc Llc; Reston (VA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & disability insurance

Paid time off

Job summary

Soc Llc in Reston, VA is seeking a Team Lead, Business Operations to drive Federal Services operational execution. You will manage onboarding, pre-hire checks, and support for business development and recruiting, coordinating with HR, Payroll, Finance, and Recruiting to resolve workflow issues and support account growth.

You will focus on operational reporting, data quality, and performance visibility across systems, while owning SkillBridge program operations to build a veteran pipeline.

Qualifications

• Bachelor's degree in business, management, HR, public administration, operations, accounting, finance, or related field.
• 8+ years of experience in business operations or related functions coordinating complex workflows.
• Travel up to 20% for client, business operations, or team support activities.

Responsibilities

• Lead Federal Services operations, coordinate workflows, and align activities with client requirements and revenue growth.
• Provide coaching, training, and oversight of onboarding, billing audits, and procurement related tasks.
• Develop and enforce standard operating procedures and SLAs tied to revenue outcomes.
• Collaborate with sales, delivery, recruiting, finance, and contracts to resolve service delivery issues and drive growth.

Skills

Federal operations

Process improvement

Stakeholder communication

Cross-functional leadership

Operational coaching

Performance management

Education

Bachelor's degree

Tools

BH ATS

CRM Systems

VMS Systems

Job description

Soc Llc in Reston, VA is seeking a Team Lead, Business Operations to drive Federal Services operational execution. You will manage onboarding, pre-hire checks, and support for business development and recruiting, coordinating with HR, Payroll, Finance, and Recruiting to resolve workflow issues and support account growth.

You will focus on operational reporting, data quality, and performance visibility across systems, while owning SkillBridge program operations to build a veteran pipeline.