Remote HR Operations & Service Delivery Lead

Commonwealth of VA Careers; Richmond (VA); Presencial; USD 99.000 - 121.000; Jornada completa

Descripción de la vacante

The Virginia Department of Social Services seeks a HR Operations and Service Delivery Manager to coordinate cross-functional HR services and projects, reporting to the Assistant Director of Human Resources. This role ensures timely, cohesive, and comprehensive HR support across divisions within the Commonwealth of Virginia.

You will lead process improvements and partner with Classification and Compensation, Benefits Administration, HR Systems, and Talent Acquisition to standardize workflows,

Formación

• Extensive professional HR generalist experience in major functional areas of HR.
• Experience coordinating projects or complex service requests involving multiple stakeholders.
• Experience developing or improving HR operational processes and written guidance.
• Experience supporting managers and employees across multiple HR functions.

Responsabilidades

• Lead coordination and integration of cross-functional HR service delivery and project execution.
• Assess customer needs, align specialty teams, establish accountability, and drive complex HR initiatives to resolution.
• Coordinate work across HR functions and ensure timely, cohesive, and comprehensive HR support for managers and staff.
• Develop recommendations, tools, and standardized procedures to improve coordination, consistency, and responsiveness, and oversee implementation.

Conocimientos

HR generalist experience

Project coordination

Cross-functional collaboration

Process improvement

Descripción del empleo

The Virginia Department of Social Services seeks a HR Operations and Service Delivery Manager to coordinate cross-functional HR services and projects, reporting to the Assistant Director of Human Resources. This role ensures timely, cohesive, and comprehensive HR support across divisions within the Commonwealth of Virginia.

You will lead process improvements and partner with Classification and Compensation, Benefits Administration, HR Systems, and Talent Acquisition to standardize workflows,