Federal ServiceNow Platform Engineer – Ground-Up & Secure

lightfeatheriollc; Washington (District of Columbia); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather seeks a ServiceNow Platform Engineer to own a new, production-ready ServiceNow environment for a federal program. You will stand up, configure, secure, and maintain the instance, establishing architecture, baselines, and administration standards in a secure enclave.

You will install MID Servers, manage integrations via REST/SOAP, and implement ITSM/CMDB modules with Agile practices. A CSA and federal-security experience are essential. Hybrid work in Washington DC area is offered.

Qualifications

• 5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform.
• Experience standing up new ServiceNow instances or leading instance-level builds and migrations.
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes).
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services.
• ServiceNow Certified System Administrator (CSA).
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs).
• Experience with Agile/Scrum in project teams.
• Demonstrable ability to communicate with business and technical stakeholders.

Responsibilities

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards.
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment.
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, RBAC).
• Harden the platform per federal security standards, including NIST, FISMA, STIGs, and support ATO activities.
• Maintain platform administration baselines, including system properties, plugin activation, and upgrade/patch management processes.
• Develop and maintain integrations with enterprise systems using REST/SOAP and IntegrationHub.
• Support ongoing implementation and optimization of ITSM and CMDB modules with the team.
• Maintain update sets, environment docs, build procedures, and technical design records.
• Utilize Agile/Scrum to manage platform and development work.

Skills

ServiceNow

JavaScript

Agile/Scrum

Communication

Security & Compliance

Education

CSA

Tools

MID Server

REST/SOAP

IntegrationHub

LDAP/SSO/AD

Job description

LightFeather seeks a ServiceNow Platform Engineer to own a new, production-ready ServiceNow environment for a federal program. You will stand up, configure, secure, and maintain the instance, establishing architecture, baselines, and administration standards in a secure enclave.

You will install MID Servers, manage integrations via REST/SOAP, and implement ITSM/CMDB modules with Agile practices. A CSA and federal-security experience are essential. Hybrid work in Washington DC area is offered.