Senior ServiceNow Engineer

Worky; Alexandria (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

LightFeather is seeking a Senior ServiceNow Engineer to design, develop, and deploy ServiceNow solutions for federal government projects. The role is fully remote, requires DHS Public Trust clearance, and offers a competitive salary.

You will lead a team of developers, drive module development across ITSM/ITOM/HRSD, and ensure security and performance through RBAC and best practices. Join an Agile, collaborative environment where you translate complex requirements into scalable ServiceNow

Qualifications

• 6+ years hands-on ServiceNow platform development and administration.
• Active DHS Public Trust clearance or higher.
• ServiceNow CSA certification.
• Expertise in App Engine and custom application development.
• Strong portal/UI scripting and widget customization.
• Experience with REST/SOAP integrations and external APIs.
• Proven leadership in Agile environments and team mentoring.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow applications for federal projects.
• Develop and enhance ITSM, ITOM, HRSD, and related modules.
• Create complex workflows, business rules, UI policies, ACLs, and automation scripts.
• Build Service Portal widgets using AngularJS, HTML, CSS, and JavaScript.
• Lead integrations with external systems via REST, SOAP, and Integration Hub.
• Maintain platform security, RBAC, and data governance policies.
• Mentor a team of ServiceNow developers and guide solution delivery.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Troubleshoot issues, optimize performance, and perform root-cause analysis.
• Participate in Agile ceremonies and document architecture designs.

Skills

ServiceNow development

REST/SOAP integration

JavaScript

Flow Designer

Agile/Scrum/Kanban

Team leadership

Stakeholder communication

RBAC security

Tools

Jira

Azure DevOps

MID Server

Integration Hub

Job description

LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

• Location: Fully Remote
• Job Type: Full-time
• Salary: $90,000–$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

Responsibilities:

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
• Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third‑party connectors.
• Ensure platform security, compliance, and best practices, including role‑based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand‑ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills:

• Active DHS Public Trust clearance or higher.
• 6+ years of hands‑on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third‑party APIs.
• Proven ability to lead development teams and ensure efficient, high‑quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
• Excellent communication skills with the ability to present technical concepts to both technical and non‑technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem‑solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred:

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose‑driven team that delivers innovative, mission‑critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.