ServiceNow Platform Engineer

lightfeatheriollc; Washington (District of Columbia); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather seeks a ServiceNow Platform Engineer to own a new, production-ready ServiceNow environment for a federal program. You will stand up, configure, secure, and maintain the instance, establishing architecture, baselines, and administration standards in a secure enclave.

You will install MID Servers, manage integrations via REST/SOAP, and implement ITSM/CMDB modules with Agile practices. A CSA and federal-security experience are essential. Hybrid work in Washington DC area is offered.

Qualifications

• 5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform.
• Experience standing up new ServiceNow instances or leading instance-level builds and migrations.
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes).
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services.
• ServiceNow Certified System Administrator (CSA).
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs).
• Experience with Agile/Scrum in project teams.
• Demonstrable ability to communicate with business and technical stakeholders.

Responsibilities

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards.
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment.
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, RBAC).
• Harden the platform per federal security standards, including NIST, FISMA, STIGs, and support ATO activities.
• Maintain platform administration baselines, including system properties, plugin activation, and upgrade/patch management processes.
• Develop and maintain integrations with enterprise systems using REST/SOAP and IntegrationHub.
• Support ongoing implementation and optimization of ITSM and CMDB modules with the team.
• Maintain update sets, environment docs, build procedures, and technical design records.
• Utilize Agile/Scrum to manage platform and development work.

Skills

ServiceNow

JavaScript

Agile/Scrum

Communication

Security & Compliance

Education

CSA

Tools

MID Server

REST/SOAP

IntegrationHub

LDAP/SSO/AD

Job description

LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the ground up (provisioning, configuration, security hardening, integration enablement, and readiness validation) within a secure federal enclave, and to serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement. The ideal candidate is a hands-on platform expert who is comfortable taking an environment from zero to production and staying with it as it grows.

Major responsibilities include standing up, configuring, securing, and maintaining the ServiceNow platform, establishing the design and administration standards that keep the environment stable, and collaborating with security, infrastructure, and program stakeholders to deliver a compliant, production‑ready platform.

Location: Hybrid in Washington, D.C. 20036

Job Type: Full-time

Salary: $180,000-$200,000 annually, based on experience level.

Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.

Key Responsibilities

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, role-based access controls)
• Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
• Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
• Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment
• Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
• Maintain update sets, environment documentation, build procedures, and technical design records
• Utilize an Agile/Scrum methodology to manage platform and development work
• Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early

Required Qualifications

• 5+ years of hands‑on experience administering, configuring, and engineering on the ServiceNow platform
• Demonstrated experience standing up new ServiceNow instances or leading instance‑level builds and migrations
• Strong scripting ability (server‑side and client‑side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
• ServiceNow Certified System Administrator (CSA)
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self‑awareness

Preferred Qualifications

• Prior experience in federal or defense contracting environments, particularly in classified, air‑gapped, or otherwise isolated networks.
• ServiceNow CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
• Hands‑on experience with CMDB, ITOM, or Discovery.
• Experience with release coordination, version control, environment management, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).
• Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

Why Join LightFeather?

At LightFeather, you're not just taking a job‑you're joining a purpose-driven team that delivers innovative, mission‑critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.