ServiceNow Platform Engineer - Build & Secure ITSM/CMDB

LightFeather; Alexandria (VA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Platform Engineer to own a greenfield ServiceNow environment for a federal program. The role involves provisioning, configuring, securing, and integrating the platform within a secure enclave, supporting module implementations (ITSM, CMDB), upgrades, and continuous improvement.

The ideal candidate brings hands-on expertise, can take an environment from zero to production, and collaborate with security, infrastructure, and program stakeholders to deliver a

Qualifications

• 5+ years of hands-on ServiceNow administration, configuration, and engineering.
• Experience standing up new ServiceNow instances or migrations.
• Strong scripting ability (server- and client-side JavaScript, Glide APIs, Business Rules).
• Experience with MID Server installation and REST/SOAP integrations.
• ServiceNow CSA certification.
• Familiarity with federal security and compliance (NIST, FISMA, STIGs).
• Experience working in Agile/Scrum environments.
• Ability to communicate clearly with business and technical stakeholders.

Responsibilities

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing instance architecture, baseline configurations, and administration standards
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, RBAC)
• Harden the platform per federal security requirements (NIST, FISMA, STIGs) and support ATO activities
• Establish and maintain platform administration baselines, including system properties, plugins, security settings, and upgrade/patch processes
• Develop and maintain integrations with enterprise systems using REST/SOAP and IntegrationHub
• Support ongoing implementation and optimization of ITSM and CMDB modules with the team
• Maintain update sets, environment documentation, build procedures, and design records
• Utilize Agile/Scrum to manage platform and development work
• Participate in client calls and coordinate with security, infrastructure, and program stakeholders to resolve gaps

Skills

ServiceNow

JavaScript

REST/SOAP

CSA

NIST/FISMA

Agile/Scrum

Communication

Tools

MID Server

IntegrationHub

Job description

LightFeather is seeking a ServiceNow Platform Engineer to own a greenfield ServiceNow environment for a federal program. The role involves provisioning, configuring, securing, and integrating the platform within a secure enclave, supporting module implementations (ITSM, CMDB), upgrades, and continuous improvement.

The ideal candidate brings hands-on expertise, can take an environment from zero to production, and collaborate with security, infrastructure, and program stakeholders to deliver a