Federal Salesforce Business Analyst

Cherokee Federal; Almont (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) matching up to 6%

PTO

Health, dental, vision insurance

Life and AD&D insurance

Disability insurance

Paid holidays

EAP

FSA/HSA

Professional development support

Voluntary benefits

Job summary

Cherokee Federal is seeking a Salesforce Business Analyst to translate federal customer needs into clear, buildable Salesforce solutions and validate them for customer satisfaction. You will join requirements sessions, write user stories with acceptance criteria, map processes, configure Salesforce declaratively, support UAT, and contribute to training and release notes in an Agile environment.

This role requires 1–2 years of BA experience, U.S.

Qualifications

• 1–2 years of experience as a business analyst or in a related role.
• Hands-on familiarity with Salesforce including reports, dashboards, and declarative configuration.
• Experience writing user stories or requirements documentation.
• Experience testing Salesforce solutions and documenting results.
• Understanding of Agile or Scrum workflows.
• U.S. Citizenship required.

Responsibilities

• Join requirements gathering sessions with customers and capture business needs, pain points, and goals.
• Write clear user stories with acceptance criteria for developers.
• Document current and future state process flows with Lucidchart or Visio.
• Map business requirements to Salesforce functionality (objects, fields, page layouts, Flows).
• Declaratively configure the solution to meet acceptance criteria with client sign-off.
• Support user acceptance testing by writing test scripts, running tests, and logging defects.
• Maintain requirements traceability tying stories to customer needs.
• Prepare training materials, user guides, and release notes for end users.
• Assist with data mapping and validation during data migration.
• Participate in Agile ceremonies (sprint planning, backlog refinement, standups, demos).
• Keep backlog items organized in Jira, Azure DevOps, or similar tools.
• Coordinate UAT activities, test-scenario development, execution support, defect triage, and final sign-off.
• Contribute to change-management activities and executive-ready summaries.

Skills

Salesforce familiarity

User story writing

Agile/Scrum

Tools

Lucidchart

Visio

Job description

Cherokee Federal is seeking a Salesforce Business Analyst to translate federal customer needs into clear, buildable Salesforce solutions and validate them for customer satisfaction. You will join requirements sessions, write user stories with acceptance criteria, map processes, configure Salesforce declaratively, support UAT, and contribute to training and release notes in an Agile environment.

This role requires 1–2 years of BA experience, U.S.