Federal Records & Operations Team Lead

PBG; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K Retirement Plan

Medical Plan options

Dental and Vision coverage

Short/Long term disability

Life and AD&D options

Spot Bonus Program

Yearly Bonuses

Generous Paid Time Off

Job summary

PBG’s team in the Washington, DC area is seeking a Team Leader to supervise federal operations, manage workload, and coach staff in a high-volume, PIIsensitive environment.

The role requires a bachelor’s degree or equivalent experience, strong MS Office skills, and proven leadership with excellent communication. On-site work in Washington, DC is mandatory, with focus on accuracy, security, and customer service.

Qualifications

• Bachelor’s degree or four (4) years of experience managing teams.
• Six (6) years of general office experience.
• Four (4) years of experience using Microsoft Word, PowerPoint, Excel, SharePoint, Outlook, and demonstrated customer-service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Strong oral and written communication skills.
• Ability to prioritize workload for small teams and demonstrate good organizational skills.
• Ability to effectively and politely interact with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Responsibilities

• Supervise assigned personnel and organize daily work to meet workload, schedule, quality, accuracy, and customer service requirements.
• Assign and rebalance tasks, monitor backlogs, validate completion, and elevate staffing or production risks.
• Provide hands-on coaching, onboarding support, refresher training, cross-training, and performance feedback.
• Conduct or support first-level quality reviews and ensure errors are corrected promptly and documented.
• Maintain accurate staffing, attendance, production, inventory, training, and issue-tracking records.
• Enforce Internal Controls, Privacy Act and PII requirements, standards of conduct, restricted-area policies, and secure-work practices.
• Coordinate with the Contract Program Support Manager and Deputy Program Support Manager on staffing, performance, employee relations, risks, and customer priorities.
• Support standard operating procedures and workflow updates, process improvement, special projects, surge responses, and authorized overtime.
• Communicate clearly with Government supervisors, contractor leadership, and team members.
• Participate in proposal oral presentations if required by the Government.

Skills

Team leadership

Project coordination

Customer service

Oral and written communication

Organi zation

Education

Bachelor’s degree or four years of experience

Tools

Microsoft Word

PowerPoint

Excel

SharePoint

Outlook

Job description

PBG’s team in the Washington, DC area is seeking a Team Leader to supervise federal operations, manage workload, and coach staff in a high-volume, PIIsensitive environment.

The role requires a bachelor’s degree or equivalent experience, strong MS Office skills, and proven leadership with excellent communication. On-site work in Washington, DC is mandatory, with focus on accuracy, security, and customer service.