Senior Program Operations & Workforce Manager

PBG; Washington (District of Columbia); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

PBG's Washington, DC area office is seeking a Deputy Program Support Manager to assist the Contract Program Support Manager with day-to-day performance, staffing continuity, and security for a large on-site workforce.

The role requires coordinating multiple operational teams, preparing monthly reports, and ensuring compliance with Privacy Act and information-security requirements. A bachelor's degree and six years of management experience are required.

Formación

• Six or more years of progressive management experience in a high-volume production or office environment.
• Three years managing a team of comparable size to Headquarters personnel.
• Three years of managing a seasonal or temporary workforce.
• Proficiency with Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management and personnel reports for internal and external use.
• Excellent oral and written communication and personnel-management skills.
• Advanced proficiency with Microsoft Office applications.

Responsabilidades

• Act for the Contract Program Support Manager when delegated or during absences and maintain continuity of management authority.
• Coordinate daily operations across teams, offices, workstreams, and labor categories.
• Track staffing levels, vacancies, attendance, schedules, overtime requests, training, onboarding, and employee performance.
• Lead operational meetings, action-item tracking, issue escalation, corrective actions, and follow-through.
• Monitor productivity, accuracy, timeliness, backlog, customer service, and quality metrics and recommend improvements.
• Support preparation of management plans, monthly reports, briefings, staffing forecasts, risk registers, and contract deliverables.
• Coordinate with Team Leaders to balance workload, maintain coverage, and address performance or conduct concerns.
• Enforce Privacy Act, PII, internal control, standards-of-conduct, physical-security, and information-security requirements.
• Support recruiting, retention, succession planning, cross-training, knowledge transfer, and replacement readiness.
• Assist with transition, surge, additional operational support, and authorized overtime planning.

Conocimientos

Leadership

Communication

Organizational skills

Regulatory knowledge

Educación

Bachelor's degree

Herramientas

Microsoft Word

PowerPoint

Excel

Outlook

Descripción del empleo

PBG's Washington, DC area office is seeking a Deputy Program Support Manager to assist the Contract Program Support Manager with day-to-day performance, staffing continuity, and security for a large on-site workforce.

The role requires coordinating multiple operational teams, preparing monthly reports, and ensuring compliance with Privacy Act and information-security requirements. A bachelor's degree and six years of management experience are required.