Federal IT Help Desk Specialist — Onsite VA (Remote Eligible)

BayNova LLC; Alexandria (VA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate will have a background in desktop support technologies and strong analytical skills, along with a dedication to customer service. Responsibilities include managing escalated user support and utilizing ServiceNow for ticketing. The position demands excellent problem-solving abilities and working knowledge of Microsoft environments. Work-from-home options may be available on a case-by-case basis.

Qualifications

• 1 year of technical experience with desktop support technologies.
• Ability to obtain a Public Trust Clearance.
• Detail-oriented with strong analytical skills.

Responsibilities

• Manage escalated user support administration.
• Use ServiceNow for ticketing and resolution.
• Provide user support and troubleshooting for PC and email.
• Serve as liaison between help desk and infrastructure teams.
• Generate SOPs.

Skills

Problem solving

Customer service

Technical support

Analytical skills

Teamwork

Office365 administration

Education

High School Diploma with ITIL/ITSM, A+ or applicable technical certification

Tools

ServiceNow

Control-M

Job description

BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate will have a background in desktop support technologies and strong analytical skills, along with a dedication to customer service. Responsibilities include managing escalated user support and utilizing ServiceNow for ticketing. The position demands excellent problem-solving abilities and working knowledge of Microsoft environments. Work-from-home options may be available on a case-by-case basis.