Onsite IT Service Engineer – VA Support & Networking

Kentro; Town of Montana (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Paid time off

Education reimbursement

Job summary

Kentro in the United States seeks a Customer Service Engineer to support the VA-ESOM End Point Support and Operations Monitoring contract. The role is onsite at Fort Harrison VA Medical Center, MT, with potential remote coordination as needed.

Responsibilities include installing, maintaining, testing, and troubleshooting computer systems, delivering remote and desk-side IT support, and managing user accounts including Active Directory and ServiceNow ticketing.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role as listed in the job description.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.

Skills

IT support

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in CS or related

8 years experience substitute

Tools

Active Directory

ServiceNow

Windows

Microsoft Office

Job description

Kentro in the United States seeks a Customer Service Engineer to support the VA-ESOM End Point Support and Operations Monitoring contract. The role is onsite at Fort Harrison VA Medical Center, MT, with potential remote coordination as needed.

Responsibilities include installing, maintaining, testing, and troubleshooting computer systems, delivering remote and desk-side IT support, and managing user accounts including Active Directory and ServiceNow ticketing.