Entry-Level IT Support Specialist – Federal Helpdesk

The MIL Corporation; Washington (District of Columbia); On-site; USD 45,000 - 54,000; Full time

Job summary

The MIL Corporation is seeking a Technical Support Specialist I to support a Federal Government client in Washington, DC. This on-site role is the central point for IT incidents, focusing on timely resolution and customer satisfaction.

Responsibilities include handling calls, emails, walk-ins, and self-service requests, diagnosing hardware/software issues, and maintaining documentation. Prior Tier II/III support and strong communication are essential.

Qualifications

• At least one year of Tier II/III desktop hardware/software support.
• Working knowledge of Windows client OS and commonly used software packages like MS Office and Adobe.
• Strong customer service skills and ability to communicate professionally.

Responsibilities

• Provide support for all staff via phone, email, in person, and self-service.
• Diagnose and resolve software/hardware incidents across operating systems and apps.
• Record, update and document requests in the service desk system.

Skills

Customer service mindset

Communication skills

Problem solving

Team player

Organizational skills

Ability to work under pressure

Education

HS/GED

AS/BS in Computer Science or IT field

Tools

Windows client OS

Microsoft Office

Adobe Creative Suite

SCCM

Azure / Microsoft 365

Encryption software

Job description

The MIL Corporation is seeking a Technical Support Specialist I to support a Federal Government client in Washington, DC. This on-site role is the central point for IT incidents, focusing on timely resolution and customer satisfaction.

Responsibilities include handling calls, emails, walk-ins, and self-service requests, diagnosing hardware/software issues, and maintaining documentation. Prior Tier II/III support and strong communication are essential.