Federal Help Desk Tech: IT Support Specialist (Alaska)

Seneca Holdings; Juneau (AK); On-site; USD 52,000 - 70,000; Full time

Job summary

Seneca Federal Health, LLC (SFH) is seeking a Help Desk Technician to support Joint Base Elmendorf-Richardson in Alaska. Responsibilities include diagnosing and resolving issues, providing 1-2 tier support for PC, server and applications, and ensuring timely ticketing through the DHA system.

Required qualifications include a High School Diploma, Security+ certification, and at least one year of Help Desk experience, plus Tier 3 background investigation/IAT Level 1 eligibility.

Qualifications

• High School Diploma required.
• Security+ certification required.
• At least 1 year of experience as a Help Desk Specialist.
• Tier 3 Background Investigation / IAT Level 1.

Responsibilities

• Provide 1-2 tier end-user support for PC, server, or applications.
• Diagnose problems and resolve issues via the DHA ticketing system.
• Support Video Teleconferencing and the DHA Global Service Center.
• Install and maintain clinical workstations per USAF SDC and DHA imaging.
• Assist with IT infrastructure including routers, switches, and security programs.

Skills

Security+ Certification

Help Desk

IAT Level 1

Background Investigation

Education

High School Diploma

Job description

Seneca Federal Health, LLC (SFH) is seeking a Help Desk Technician to support Joint Base Elmendorf-Richardson in Alaska. Responsibilities include diagnosing and resolving issues, providing 1-2 tier support for PC, server and applications, and ensuring timely ticketing through the DHA system.

Required qualifications include a High School Diploma, Security+ certification, and at least one year of Help Desk experience, plus Tier 3 background investigation/IAT Level 1 eligibility.