Federal Government Accounts Specialist

Us Bank; Minneapolis (MN); On-site; USD 39,000 - 51,000; Full time

Job summary

U.S. Bank seeks a dedicated customer service professional to manage government accounts and a broad portfolio of business relationships.

You will resolve issues, provide training, and promote electronic solutions, primarily via phone and email, with a rotating schedule between 7am and 6pm. This role requires a strong service mindset, five+ years of experience in customer service, the ability to work on-site at a U.S.

Qualifications

• Five or more years of customer service experience.
• Strong verbal, written, and interpersonal communication skills.
• Ability to navigate computer systems and pull reports.

Responsibilities

• Establishes and maintains relationships with assigned business accounts.
• Resolves operational problems using a consultative approach.
• Promotes electronic and web-based solutions to improve program management.

Skills

Customer service

Communication

Problem solving

Multitasking

Phone & email support

Education

High school diploma or equivalent

Tools

CRM systems

Job description

U.S. Bank seeks a dedicated customer service professional to manage government accounts and a broad portfolio of business relationships.

You will resolve issues, provide training, and promote electronic solutions, primarily via phone and email, with a rotating schedule between 7am and 6pm. This role requires a strong service mindset, five+ years of experience in customer service, the ability to work on-site at a U.S.