Federal Field Service Engineer – Onsite IT & Storage

Hitachi Vantara; Springfield (MA); On-site; USD 100,000 - 143,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Professional development

Flexible holidays

Job summary

Hitachi Federal is seeking a Federal Field Service Engineer to provide onsite technical support for enterprise storage, compute, and networking at federal customer sites in the Chicago area. The role emphasizes break/fix maintenance, hardware installation, system implementation, and professional services to ensure high availability.

The successful candidate will collaborate with the Federal Engagement & Support Center, Sales, Professional Services, and Engineering teams, travel throughout the

Qualifications

• U.S. Citizenship is required.
• Associate’s degree in information technology, Engineering, Computer Science, or related field, or equivalent work experience.
• 3–7+ years of field engineering, customer support, or technical services experience.
• Experience supporting enterprise IT infrastructure.
• Strong troubleshooting and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to travel throughout the Chicago metropolitan area to customer sites.
• Valid driver's license and reliable transportation.
• Ability to participate in an on-call rotation, including evenings, weekends, and holidays as required.
• Ability to lift up to 50 pounds and work in data center environments.
• Government security clearance is a plus.

Responsibilities

• Deliver onsite break/fix support for enterprise hardware and infrastructure solutions.
• Perform installation, configuration, upgrades, preventive maintenance, and hardware replacements.
• Execute implementation and integration services following established project plans.
• Diagnose and resolve complex hardware, software, storage, networking, and operating system issues.
• Maintain detailed service documentation utilizing corporate case management systems.

Skills

Customer service

Troubleshooting

Communication skills

Travel readiness

On-call rotation

Education

Associate's degree in IT or related field

Job description

Hitachi Federal is seeking a Federal Field Service Engineer to provide onsite technical support for enterprise storage, compute, and networking at federal customer sites in the Chicago area. The role emphasizes break/fix maintenance, hardware installation, system implementation, and professional services to ensure high availability.

The successful candidate will collaborate with the Federal Engagement & Support Center, Sales, Professional Services, and Engineering teams, travel throughout the