Federal Customer Success Leader - Public Sector

Gavroche; United States; On-site; USD 145,000 - 243,000; Full time

Job summary

Corelight is seeking a Customer Success leader to build and head our US Federal CS practice. You will guide a team to ensure measurable security outcomes for federal customers while aligning with Sales, TAM, Services, and Support.

You will shape strategy, drive adoption, and manage risk in a complex government environment, partnering across departments to protect recurring revenue and expand our federal footprint.

Qualifications

• 7+ years in Customer Success or federal account leadership within enterprise tech.
• 3+ years of people management coaching customer-facing teams.
• Active Top Secret security clearance required for US Government work.
• Experience supporting US federal civilian, DoD, or IC customers.
• Understanding of federal procurement and government relationships.
• Ability to build strategic government stakeholder relationships.
• Proven track record driving customer adoption, retention and value realization.
• Familiarity with cybersecurity, network security or related tech.
• Strong cross-functional leadership coordinating technical and commercial resources.
• Ability to scale processes to meet federal customer requirements.
• Discretion and sound judgment in mission-critical environments.

Responsibilities

• Lead Federal CS team with clear performance expectations.
• Develop and execute a federal CS strategy aligned to mission needs.
• Build trusted relationships with federal agency stakeholders and sponsors.
• Ensure CS plans connect Corelight capabilities to measurable outcomes.
• Establish engagement practices: planning, reviews, risk, renewals.
• Partner with Federal Sales and Renewals to protect recurring revenue.
• Coordinate with Federal TAM, Professional Services, Support for adoption.
• Navigate government procurement cycles and partner ecosystems.
• Identify health/retention risks early and mobilize resources.
• Provide visibility into adoption, value realization, and portfolio health.
• Help scale Corelight's federal post-sales operating model.

Skills

Top Secret clearance

Federal CS leadership

Cross-functional leadership

Government stakeholder relationships

Customer adoption & value realization

Procurement environments understanding

Security minded collaboration

US federal civilian/DoD/IC familiarity

Strategic relationship building

Risk identification & renewal planning

Job description

Corelight is seeking a Customer Success leader to build and head our US Federal CS practice. You will guide a team to ensure measurable security outcomes for federal customers while aligning with Sales, TAM, Services, and Support.

You will shape strategy, drive adoption, and manage risk in a complex government environment, partnering across departments to protect recurring revenue and expand our federal footprint.