Federal Customer Success Lead

Corelight; Washington (District of Columbia); On-site; USD 145,000 - 243,000; Full time

Job summary

Corelight is seeking a Federal Customer Success leader to build and lead our US Federal Customer Success practice. This role ensures federal customers achieve measurable security outcomes from Corelight investments while developing a team for government environments.

You will partner with federal Sales, TAM, Professional Services, and Support to strengthen adoption, identify risks, and nurture long-term relationships across the federal base. The role evolves our post-sales operating model.

Qualifications

• 7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
• 3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.
• Active Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S. government security clearance at the Top Secret level or above.
• Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.

Responsibilities

• Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.
• Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.
• Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
• Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.

Skills

Customer Success Leadership

Federal Account Management

Security Clearance TS

Cross-functional Leadership

Strategic Relationship Building

Customer Adoption & Retention

Enterprise Tech Familiarity

Job description

Corelight is seeking a Federal Customer Success leader to build and lead our US Federal Customer Success practice. This role ensures federal customers achieve measurable security outcomes from Corelight investments while developing a team for government environments.

You will partner with federal Sales, TAM, Professional Services, and Support to strengthen adoption, identify risks, and nurture long-term relationships across the federal base. The role evolves our post-sales operating model.