Federal Customer Success Leader

ResumeXrays LLC; United States; On-site; USD 145,000 - 243,000; Full time

Job summary

Corelight is seeking a Customer Success leader to build and lead the US Federal CS practice. You will drive measurable security outcomes for federal customers, develop a high-performing team, and partner with Sales, TAM, Professional Services, and Support to ensure adoption and renewal success.

The role demands strategic alignment with mission priorities, strong relationships with government stakeholders, and the ability to scale post-sales operations in a complex, mission-critical environment.

Qualifications

• 7+ years in Customer Success or federal account leadership.
• 3+ years leading customer-facing teams.
• Active TS security clearance required.
• Experience with US federal civilian, DoD, or IC customers.
• Understanding of federal procurement and partner ecosystem.
• Ability to build strategic government relationships.
• Experience driving adoption, retention and value realization.
• Familiarity with cybersecurity or network security.
• Cross-functional leadership coordinating resources.

Responsibilities

• Lead Federal Customer Success team and set performance expectations.
• Develop a federal CS strategy aligned to mission requirements.
• Build relationships with federal agency stakeholders and sponsors.
• Ensure CS plans connect Corelight capabilities to outcomes.
• Establish engagement practices: account planning, reviews, renewal readiness.
• Collaborate with Federal Sales and Renewals to protect revenue.
• Coordinate with Federal TAM, Professional Services, Support.
• Navigate government procurement and stakeholder environments.
• Identify health and retention risks early and mobilize resources.
• Provide visibility into federal adoption and portfolio health.

Skills

Federal CS leadership

People management

Cross-functional leadership

Strategic relationship building

Security clearance TS

Enterprise tech

Customer adoption & retention

Job description

Corelight is seeking a Customer Success leader to build and lead the US Federal CS practice. You will drive measurable security outcomes for federal customers, develop a high-performing team, and partner with Sales, TAM, Professional Services, and Support to ensure adoption and renewal success.

The role demands strategic alignment with mission priorities, strong relationships with government stakeholders, and the ability to scale post-sales operations in a complex, mission-critical environment.