Federal Customer Success Lead

Corelight; United States; On-site; USD 145,000 - 243,000; Full time

Benefits offered by this job

Equity

Discretionary bonus

Job summary

Corelight is seeking a Manager, Customer Success for the US Federal practice. You will lead a federal CS team, align strategies to mission requirements, and collaborate with Federal Sales, TAM, and Service teams to drive adoption and renewals.

You will build relationships with agency stakeholders, ensure measurable security outcomes from Corelight investments, and scale the post-sales operating model for government environments.

Qualifications

• 7+ years in Customer Success or related leadership in enterprise technology.
• 3+ years people management experience.
• Active Top Secret clearance or higher required.
• Significant experience supporting US federal civilian, DoD, or IC customers.
• Understanding of federal procurement environments and government relationships.
• Demonstrated ability to build strategic relationships with government stakeholders.
• Experience driving measurable customer adoption, retention, and value realization.
• Familiarity with cybersecurity, network security, or related enterprise tech.

Responsibilities

• Lead, coach, and develop the Federal Customer Success team with clear performance expectations.
• Develop a federal CS strategy aligned to mission requirements and Corelight objectives.
• Build trusted relationships with federal agency stakeholders and sponsors.
• Ensure CS plans connect Corelight capabilities to measurable outcomes.
• Establish consistent customer engagement, including account planning and executive reviews.
• Partner with Federal Sales and Renewals to protect recurring revenue and growth.
• Coordinate with Federal TAM, Professional Services, and Support for implementation and adoption.
• Navigate government stakeholder environments and procurement cycles.
• Identify and mitigate customer health risks; mobilize cross‑functional resources.
• Provide visibility into adoption, value realization, and portfolio health.

Skills

Federal CS leadership

Customer success

People management

Relationship building

Strategic planning

Cross-functional collaboration

Security clearance

Government procurement

Job description

Corelight is seeking a Manager, Customer Success for the US Federal practice. You will lead a federal CS team, align strategies to mission requirements, and collaborate with Federal Sales, TAM, and Service teams to drive adoption and renewals.

You will build relationships with agency stakeholders, ensure measurable security outcomes from Corelight investments, and scale the post-sales operating model for government environments.