Federal Account Director: Expansion & Renewal Strategy

Citrix; Virginia; On-site; USD 147,000 - 221,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability benefits

401(k) plan

Bonus eligibility

Job summary

Cloud Software Group is seeking a Federal Account Manager to drive revenue growth within U.S. Federal Government customers by expanding solution footprint and ensuring long-term value.

You will own account strategies, manage renewals, and coordinate with security, program, and mission stakeholders across agencies to deliver customer outcomes. The role emphasizes multi-year planning, cross-functional collaboration, and disciplined pipeline management to achieve strong net revenue retention.

Qualifications

• 5+ years of experience managing or selling enterprise technology solutions into U.S. Federal Government customers.
• Demonstrated success driving adoption, expansion, and retention within existing Federal Civilian accounts.
• Strong understanding of Federal procurement processes, acquisition cycles, and contracting vehicles.
• Experience collaborating with technical teams, customer success organizations, and partners to deliver customer outcomes.
• Strong communication, negotiation, and account planning skills.

Responsibilities

• Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies.
• Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas.
• Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships.
• Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles.
• Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels.
• Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes.
• Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization.
• Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities.
• Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes.
• Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs.

Skills

Enterprise tech sales

Federal government engagement

Communication

Negotiation

Account planning

Education

Bachelor's degree

Job description

Cloud Software Group is seeking a Federal Account Manager to drive revenue growth within U.S. Federal Government customers by expanding solution footprint and ensuring long-term value.

You will own account strategies, manage renewals, and coordinate with security, program, and mission stakeholders across agencies to deliver customer outcomes. The role emphasizes multi-year planning, cross-functional collaboration, and disciplined pipeline management to achieve strong net revenue retention.